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View Full Version : new HEM rakeback offering



_Loki_
12-24-2009, 05:34 PM
Hi - just some feedback...

** EMAIL ANNOUNCEMENTS:
If I didn't visit HEM regularly I wouldn't be aware of all the new HEM features & add-ons
The HEM company should surely be emailing your DB of customers regularly [with an opt-out option]
This lack of marketing must be costing HEM co. a bunch of lost $'s in biz

** NEW HEM RAKEBACK FEATURE:

A] HEM > RAKEBACK > Contact Us > FAQ
This RB FAQ is hidden away too far down the tree - it deserves a tab of it's own along with the existing Home, RR, RC, Freerolls, Contact Us, **HEM Home, **HEM Forums & MY Acc
In fact all those 9 'tabs' could be listed as a tree under 'RAKEBACK' in the sidebar [ EXCEPT THE TWO I'VE MARKED ** - WHY ARE THESE HIDDEN IN RAKEBACK ?]

B] The signup to create a 'My Account' is unobvious - it took me a while to figure out I could LOG ON using my HEM details by clicking on one of the three lines of text in the purple box. [top right of page]
Suggest these 3 options are presented as 3 buttons

C] FAQ talks about Full Tilt RB, but there isn't an option to sign up to Full Tilt on the RAKEBACK Home page
I assume therefore that FT isn't available yet ?

Thank you HEM support team for your superb help - the best support I've encountered EVER

MERRY CHRISTMAS ALL !!

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