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lyoro
12-23-2009, 09:15 PM
After some reset key i have this :

http://img197.imageshack.us/img197/20/hemdn.jpg

fozzy71
12-23-2009, 10:07 PM
Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

http://www.holdemmanager.com/downloads/images/hidden.jpg


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


If none of that helps, try this:

1. Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

2. Create a new text document in the Config folder and name it LicDebug

3. Open HM and register the scanner

4. Close HM and delete the LicDebug.txt file

lyoro
12-23-2009, 10:29 PM
when i register my HeM key, HeM lag and doesn't work.. i'm waiting... but HeM lag a lot since the launch..

lyoro
12-23-2009, 10:40 PM
AFTER 10' i take it :



License Failure Details
--------------------------------------------------
12/24/2009 2:39:12 AM
HoldemManager.frmLoading
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

No licenses found in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-*****-*****-*****-******)" in HoldemManager.
Cannot validate license at server.
Unexpected error while contacting http://www.holdemmanager.net/Authentication/LicenseServer.asmx.
Il existe une erreur dans le document XML (1, 296). --> Le délai d'attente de l'opération a expiré.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
License was used to unlock another license or was modified by the server.

Could not validate license "Professional Edition (xxx-xxxx-xxxx-xxxx-xxxx)" in HoldemManager.
Cannot validate license at server.
Unexpected error while contacting http://www.holdemmanager.net/Authentication/LicenseServer.asmx.
Il existe une erreur dans le document XML (1, 296). --> Le délai d'attente de l'opération a expiré.

Stopped looking for additional licenses.

System Info
--------------------------------------------------

Timestamp: 2009-12-24T02:39:12 / 2009-12-24T03:39:12
Entry Assembly: HoldemManager, Version=1.9.1.0, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3603
Process Bitness: 32-bit
Culture: en-US / fr-FR
Encoding: Europe de l'Ouest (Windows)
IIS Available: True
Machine Code: DF41T-RLE0Q-CUJHL-3FQL1-ATUDV

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.9.1.0 / 1.9.1.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

ipvbx4ob *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)


mscorlib
2.0.0.0 / 2.0 R 3603 for .NET 2.0
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 3603 (GDR 050727-3600) for .NET 2.0 (GDR 050727-3600)
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.resources\2.0. 0.0_fr_b77a5c561934e089\System.resources.dll

System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_fr_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

System.XML.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Xml.resources\ 2.0.0.0_fr_b77a5c561934e089\System.Xml.resources.d ll

fozzy71
12-24-2009, 12:42 PM
Is this working now? Did you try all 3 of my different suggestions?

lyoro
12-24-2009, 12:46 PM
Hem work but it's blocking i'm the licence activation so if it's impossible to
3. Open HM and register the scanner

I have try the first solution and i have reset all my licence

fozzy71
12-24-2009, 02:50 PM
If you dont have a scanner license just skip that step, close HM, and delete the file as in step 4.

lyoro
12-24-2009, 03:07 PM
i have creat the licdebug.txt and run HeM but ntohing.
When i run Hem
i come on my quote "License Failure Details" and after on the screen of my first post. you need a video ?

fozzy71
12-24-2009, 09:46 PM
Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you.

fozzy71
12-26-2009, 04:04 PM
i have creat the licdebug.txt and run HeM but ntohing.
When i run Hem
i come on my quote "License Failure Details" and after on the screen of my first post. you need a video ?

Did you also close HM and delete the licdebug file?

Are you available for a TV session today?

Caber1
12-29-2009, 02:08 PM
For me I've tried all suggestions and still can't get past that first screen in the post at the beginning.

When I went to the reset licenses page, but after the first reset I can't reset or add serial numbers.

This whole process is frustrating considering I hadn't touched or changed anything before all these problems

Caber1
12-29-2009, 02:11 PM
And why when it activates online does it keep coming back saying success and then we get the panel saying it couldn't find the license.

Caber1
12-29-2009, 02:20 PM
And here is another funny thing. When I open Revo uninstaller it doesnt see RVG or Holdem manager

netsrak
12-29-2009, 02:52 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.teamviewer.com) session.

Caber1
12-29-2009, 04:24 PM
Letter sent. Picture me sitting on the edge of my seat waiting for reply.
Hate playing multiple tables with no hud.

Caber1
12-29-2009, 06:13 PM
And is there any reason why I shouldn't be able to continue without a license.
It says I have 15 days left but it won't allow me to go any further.

fozzy71
12-29-2009, 06:38 PM
If it says 15 of 15 days you should be able to click TRY?

Caber1
12-29-2009, 06:48 PM
That's just the thing. The "try it" bar or button never appears.
Just the number of days with the bar below.
I have uninstalled and installed the newest updates and still no changes in the way it starts.

Caber1
12-29-2009, 06:58 PM
Ok. With you guys resetting the license code on your end we seem to be back in business.

Thanks gents.

Hope to never talk to you again.