serial code invalid problem

[huzurvar77]

Hello,
For 3 days I have a serial code problem. I am not a new user. For 2 months when I want to launch hem it was asking registration. It was not a nice method but I was solving the problem entering my serial code for registration. But it is not accepting my serial code for 3 days.It says it is invalid. I did all of the things that are told me to do.such as resetting the code.. I sent my user logs but noone gave me a response. Can you pls help me ?
Murat TAVRA

[fozzy71]

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

http://www.holdemmanager.com/downloads/images/hidden.jpg


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


If neither of those help:

1. Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

2. Create a new text document in the Config folder and name it LicDebug

3. Open HM and register the scanner

4. Close HM and delete the LicDebug.txt file

[huzurvar77]

hi fozzy,
actually it is the same response as you posted via email. as I mentioned in the email I did all of the things. here is the summary..
I reset my code in that address.
I downloaded and run the latest version
I couldnt find the files both of them.
I sent the logs with that email hoping that you catch sthg.
thanks and waiting your answer
Murat TAVRA
murattavra@gmail.com is the email address that we are emailing..

[huzurvar77]

any response ?

[huzurvar77]

as far as I understand from log reg files.. the problem is :
Too many instances of the MACAddress component to generate a valid hash.
what does it mean ?

[fozzy71]

Please check your junk/spam boxes as you seemed to have missed my 2nd reply.

See if this helps:

1. Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

2. Create a new text document in the Config folder and name it LicDebug

3. Open HM and register the scanner

4. Close HM and delete the LicDebug.txt file

[huzurvar77]

Hi Fozzy,
I have a problem "opening" the HM and registering. So how can I do the 3rd step ? any msn address that we can communicate more effective ?
thanks

[fozzy71]

Hi Fozzy,
I have a problem "opening" the HM and registering. So how can I do the 3rd step ? any msn address that we can communicate more effective ?
thanks

I replied to your email. If that doesn't help Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.net/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you.