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_Loki_
12-20-2009, 12:40 AM
Before you say... I would rather not stick this on UserVoice because it would get swallowed up :)

I have been looking here: https://uservoice.com/faq. I realise uservoice.com is not part of the HM organisation - it's an independent online app that's hosted on uservoice.com servers

There are now 39 pages on the UserVoice customer feedback system for Holdem Manager: http://holdemmanager.uservoice.com/pages/5307-holdem-manger-suggestions
Each page has 20 entries - that's nearly 800 customer feedback entries on how HM might be improved !!

QUESTION: Has HM got the uservoice plan that would allow HM support to 'edit' the entries of customers ? https://uservoice.com/signup?ref=nav

I ask because...

A] I've seen a few already existing customer suggestions proposed again as entirely NEW suggestions
This happens a lot, because there isn't an easy way (as far as I know) of viewing all the suggestions without trawling through all 39 pages one-by-one
B] Some customers put 2 or 3 good ideas that aren't necessarily related into one entry - which is understandable, because you only have 10 votes to spend. But this means a very good idea can be lost this way, because few other voters notice a 2nd or 3rd suggestion within one entry

I would like to see...

** Similar or identical customer suggestions combined into one so that the VOTES are also combined (MAC users would love this :) )
** Double the vote bank for each customer to 20 votes & allow/encourage only one suggestion per entry
** Existing entries with more than one suggestion split into seperate entries (I don't know what happens to the votes though - are they split too ?)
** A categorisation of suggestions into a number of forums ( see CITY OF SEATTLE below)

This is a lot of work for someone, but well worth it for sound commercial reasons alone - good for biz if HM (& us the customers) have a clear idea of what's being asked for

NOTES:
If you have the 'BRONZE' plan ( https://uservoice.com/signup?ref=nav ) you would also
** MODERATION: have some limited moderation tools - that would allow you to delete entries & then I believe HM support could re-enter them according to my suggestions
** CITY OF SEATTLE: This site for the city government of Seattle: http://www.ideasforseattle.org/pages/27772-general is powered by UserVoice & it uses categories in the way I suggest - they have 14 'forums' down the right-hand side according to city services. HM could apply this idea themselves with a seperate forum for each of HUD features, new sites, new poker game formats, leakbuster, new stats, new OS's etc

netsrak
12-20-2009, 06:50 AM
Thanks, i'll forward it.

B-Money
12-20-2009, 10:06 PM
_Loki_,

Great suggestions!

I was recently brought on to manage UI issues along with a host of other tasks. There's lots of new things right around the corner and once the dust settles a little we'll look at improving the User Voice system. Will it happen this week or next week? Probably not with the holidays and all, but we will be looking at the system closer in the next month or so as things settle down.

Thanks for the feedback!
-B

_Loki_
12-21-2009, 12:34 PM
we'll look at improving the User Voice system... in the next month or so


Thnx -B

Gig
01-18-2010, 07:51 AM
If you HEM guys want to keep uservoice, you should strongly consider Loki's suggestions.