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View Full Version : HEM not keeping up w new HHs



ligastar
12-18-2009, 07:59 PM
Today I've had an issue with my HEM. I'll be playing and my stats and hands played number will continue to go up; however, my villains stats and hands played will stop at a certain number.

Should I just download the current Beta version?

Thanks,
ligastar

Patvs
12-18-2009, 10:54 PM
Which Windows version, pokerroom do you play on?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe 1.10 beta 4

fozzy71
12-19-2009, 02:10 AM
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

ligastar
12-22-2009, 03:00 AM
To summarize my issue: For the first 15 or so hands the HUD is recording hands for villains and hero. Then stats always continue for hero and no hands are missed for hero but all villains begin to not be updated. And then after several hands villains will again begin to be updated (but the hands that were missed from villain are never updated so villains will show as playing less hands than hero during the same session).

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? I followed Patvs' post and updated to 1.10 beta 4.

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? Only play on PS and it is happening on the games I play: 180s, steps, mtts.

2a) Have you clicked the Start Auto Import Button? Yes

3) Have you the settings exactly as per the FAQ for your site? Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? C:\Program Files\PokerStars\HandHistory + subfolders

5) Are the hands being imported into Holdem Manager? Not all of villains' hands are being imported.

5a) Do they import if you create a new database? I haven't created a new database.

6) Have You Tried the Table Finder and did it work? Yes

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? Not using Vista

9) Have you attached the holdemmanager.config file? Yes

netsrak
12-22-2009, 06:17 AM
Does your HM display version 1.10 Beta 4 in the title?

Reboot your computer, delete all files in the stars handhistory folder and try again.

The behaviour you describe can also be caused by your configuration of the additional Hud filters. I suggest you change them to default for a test.
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=131