View Full Version : waiting on a refund

12-18-2009, 07:49 PM
i emailed support yesterday for a refund but havnt herd anything back, i paid through moneybookers. any idea how long it takes? it wsa just $80 for omaha.

12-18-2009, 10:21 PM
im guessing i wont get a reply untill the 10 days are up then

12-18-2009, 10:57 PM
what a joke, there have been loads of posts put up after mine and all have been answered, yet im still waiting on a reply about a refund which i was told i could get within 10 days.

12-19-2009, 12:09 AM
Email sales@holdemmanager.net remember time zones

12-19-2009, 12:58 AM
i did that 2 days ago, still waiting on a reply. when i was buying it though id get a reply here within an hour. they arnt to bothered getting back to you after they have your money

12-19-2009, 01:40 AM
i emailed support yesterday

Like gunner says - it's sales@ you need to email not support@
but it you have emailed sales I would imagine a refund is more complicated to handle than a sale

IMO - While sales can/is automated - refunds no doubt need an actual human accounts authorisation & I doubt that's a 24hr 7-day function like the outstanding tech support offered here is :)

12-19-2009, 01:46 AM
ive no problem with it taking a few days, its the fact thet none of them are bothering to get back to me, i had to pm one someone here to get a responce. and the fact that loads of threads posted hours after mine all got a responce, yet mine didnt

12-19-2009, 01:56 AM
I forwarded it to the sales team.