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View Full Version : new/restored database not showing any info - 0 players



djfl
12-15-2009, 04:35 PM
Hi. I just did a vacuum/analyze and backup of my HEM database. I transferred the backed-up database to my laptop, restored it, and set that database to default. After I went thru all the steps, the database seems to be functioning fine, but it has no hands/players/info in it. Ideas?

Thanks.

fozzy71
12-15-2009, 05:14 PM
The DB didn't restore properly.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754

djfl
12-15-2009, 06:42 PM
I created a new database, but didn't have the option to make it UTF, so I decided to update to the latest HEM beta. During the install...UAC is turned off and I ran the update as administrator...I got the error message that holdemmanager.exe was unable to be updated.

The rest of it seemed to go thru fine. Now when I try to open HEM, I don't even get the opening box. I get the error message from Windows: "Holdem Manager has stopped working"

fozzy71
12-15-2009, 11:39 PM
1) Clear your web cache, and download the beta update again, from the link in my signature, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

djfl
12-16-2009, 03:09 AM
Yay, another problem! lol. Now I was able to install HEM, but it says I have to register. I forget how to proceed from here.

Thanks again.

netsrak
12-16-2009, 04:41 AM
Enter your key in the activation screen.

It may be necessary to reset your key first via our registration system (link in my signature).