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View Full Version : Installed the new update and HEM stopped working



LordV27
12-12-2009, 06:15 AM
installed the patch.. now it says that postgre sql or w/e cannot connect..

LordV27
12-12-2009, 07:49 AM
It wont connect now and as a result HEM wont open.

fozzy71
12-12-2009, 02:07 PM
Which Operating System, Firewall, and Anti-Virus are you using?

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions - http://forums.holdemmanager.com/showthread.php?t=20755

fozzy71
12-12-2009, 02:19 PM
Please don't start multiple threads for the same issue. It won't speed up your reply, in fact it slows it down when I notice them and have to merge or delete them.

LordV27
12-12-2009, 04:37 PM
Hi. Sorry about that. I couldnt find the other thread and did not know to search for it. Also, I am using Vista, and McAfee. I managed to get it working. It seems you have to go the folder and manually start the server. So it worked. Thanks.

fozzy71
12-12-2009, 10:34 PM
The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic. Make sure the postgres service is also on automatic.