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darkhelmet13
12-12-2009, 12:23 AM
i download hem for the free trial a while back but did not purchase the item until today. from what i remember it did import my hands but for whatever reason, it is not working now. i remember seeing somewhere that when you start auto importing, a spade icon would open up on the task bar but it is not there. i have postresql and the correct folders have been assigned to import. please tell me what needs to be done?

fozzy71
12-12-2009, 12:31 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Does the Table Manager appear?

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Make sure the hand histories are in English.

Try the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

darkhelmet13
12-12-2009, 03:55 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09.03

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

full tilt and pokerstars nl
2a) Have you clicked the Start Auto Import Button?

yes

3) Have you the settings exactly as per the FAQ for your site?

yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

yes C:\Program Files\Full Tilt Poker\Hand History\eldudeareno28\ELDUDEARENO28
5) Are the hands being imported into Holdem Manager?

no

5a) Do they import if you create a new database?

no

6) Have You Tried the Table Finder and did it work?

it did not work

7) If you open the HH are they written in English?

yes

8) If your using Vista have you UAC disabled?

yes

9) Have you attached the holdemmanager.config file?

no



I have vista and i think the problem may be stemming from the administrator part. i disabled UAC but i dont know how to set it up to run as admin. when i right click on the holdem manager folder, i dont see an executables tab. can you please clarify? thank you

also, i like the name fozzy. my dogs name is fozzy

fozzy71
12-12-2009, 09:52 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09.03

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Which Firewall, and Anti-Virus are you using?



9) Have you attached the holdemmanager.config file?

no

Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.



I have vista and i think the problem may be stemming from the administrator part. i disabled UAC but i dont know how to set it up to run as admin. when i right click on the holdem manager folder, i dont see an executables tab. can you please clarify? thank you

If you have UAC disabled then everything is (or should be) running as administrator. If UAC is turned off then you will not be able to click the box on the Compatibility tab to 'Run this program as Administrator'. It will be greyed out.

http://i207.photobucket.com/albums/bb176/fozzy71/HEM/uacoffcomptab.png


I have seen a few people that have UAC turned off, but Holdem Manager still acts like it is not running as administrator. This is usually easy to spot when I look at your config file. It will basically look brand new and wont have any of the settings set specific to your machine. It is unable to modify it's own config files because Vista (and W7) put a lot of restrictions on what programs can do inside the \program files folder.

I might suggest you try turning UAC back on and rebooting. Then follow my instructions to run those 3 files administrator. If you have problems make sure you attach your config file for me to look at.

darkhelmet13
12-15-2009, 04:51 PM
the problem seems to have gotten worse. holdem manager wont start for me anymore. the error message states:


unhandled exception has occurred in your application. if you click continue, the application will ignore this error and attempt to continue. If you click quit, the application will close immediately.

the type initializer for "scanner.form1" threw an exception

when i click on details, it states:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.TypeInitializationException: The type initializer for 'Scanner.Form1' threw an exception. ---> System.TypeInitializationException: The type initializer for 'Scanner.Global' threw an exception. ---> System.UnauthorizedAccessException: Access to the path 'C:\Program Files\RVG Software\Holdem Manager\FishFinder.txt' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
at System.IO.StreamWriter.CreateFile(String path, Boolean append)
at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding)
at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
at Scanner.Log.ClearLog()
at Scanner.Log..ctor(String name)
at Scanner.Global..cctor()
--- End of inner exception stack trace ---
at Scanner.Form1..cctor()
--- End of inner exception stack trace ---
at Scanner.Form1.get_Instance()
at HoldemManager.frmMainNew.a()
at HoldemManager.frmMainNew..ctor(frmLoading LoadingForm)
at HoldemManager.frmLoading.a(Object A_0, EventArgs A_1)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndPr oc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3603 (GDR.050727-3600)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.9.1.0
Win32 Version: 1.9.1.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3751
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3074 (QFE.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
LeakBuster2.5
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/LeakBuster2.5.DLL
----------------------------------------
HEMGUI
Assembly Version: 1.0.9.79
Win32 Version: 1.0.9.79
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HEMGUI.DLL
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1453 built by: NetFX
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
HoldemVision
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemVision.DLL
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1500 built by: QFE
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1453 built by: NetFX
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1500 built by: QFE
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
KeyGenerateClassLibrary
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/KeyGenerateClassLibrary.DLL
----------------------------------------
GlassButton
Assembly Version: 1.3.2.29932
Win32 Version: 1.3.2.29932
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/GlassButton.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.



this error came up after i turned the uac back on.

i have pc-cillin as my anti virus program.

fozzy71
12-16-2009, 12:06 AM
......

this error came up after i turned the uac back on.

Did you set those 3 files to Run as Admin? For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.



Access to the path 'C:\Program Files\RVG Software\Holdem Manager\FishFinder.txt' is denied.

Try this for the entire \holdem manager folder if you can, or at least that particular file - http://forums.holdemmanager.com/showthread.php?t=21154


i have pc-cillin as my anti virus program.

And windows firewall? Try to uninstall your anti-virus temporarily and reboot, to rule it out. Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

darkhelmet13
12-17-2009, 11:27 AM
the problem im having is that i cant set it to run as admin.

i locate holdem manager and right click on properties and there is not a compatibility tab like you have pictured above. the only tabs available are general, sharing, security and customize.

fozzy71
12-17-2009, 05:18 PM
the problem im having is that i cant set it to run as admin.

i locate holdem manager and right click on properties and there is not a compatibility tab like you have pictured above. the only tabs available are general, sharing, security and customize.

Are you using Windows XP? You said you already had UAC turned off, which is the same as setting those to run as admin.

Did you try uninstalling your anti-virus like I suggested? Uninstall that and reboot. If HM still won't work, try to reinstall HM clean.

http://www.holdemmanager.net/forum/showthread.php?t=20816