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Caio
12-11-2009, 08:50 AM
Hello guys.

I'm having some problems with import values of the hands, since I installed the new update of HM (1.10 Beta 3b). I´ve played sessions where I won more than 10 buyins and HM counted only 5 buyins. What can I do?

Thanks for now

fozzy71
12-11-2009, 03:03 PM
We need a lot more info to try and help.

Which Operating System, Firewall, and Anti-Virus are you using?

What site(s) do you play?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Can you email some of your archived/original hands with the problems? Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

Caio
12-16-2009, 09:19 PM
Hello again...

Which Operating System, Firewall, and Anti-Virus are you using?
Well, i´m using WindowsXP. I just deactivated the Firewall and Anti-Virus i´m using Avast.

What site(s) do you play?
Currently in FullTilt.

I've been using these settings for a long time. I decided to return the previous update and the problem continued. It would be interesting I reinstall the HM??

Since now. Thanks.

Caio

netsrak
12-17-2009, 10:26 AM
Please try a new database first: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

If you want to try a reinstallation: http://forums.holdemmanager.com/showthread.php?t=20816

Caio
12-18-2009, 06:46 PM
Hello

I reinstalled the HM, but still the same. I´ve always used in REPORTS, the option BY STAKES and it worked well, but now all my datas keeps showing wrong, even the hands (69841). It keeps show me half ever. If I won 4 buyins, then it shows me about 2 buyins. So I put in 1 LEAK BUSTER - STAKES and he showed me more hands (70258) and a bigger profit.

What is the reason for that? It seems that HM is hiding this 417 hands, but I don´t know why.

Since now, thanks.

Caio

fozzy71
12-18-2009, 07:21 PM
Email support@fulltiltpoker.com and ask for all your old hand histories and tournament summaries. Unfortunately they are very slow to do this, compared to pokerstars. I am still waiting from a request I made at ftp on the 12th. :(

Then we could import those to 1 DB, and import your archived hands to anther DB, to compare.