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View Full Version : HEM Turned to Trial Version ?



SootedNinjas
12-10-2009, 02:55 AM
What happen to my HEM ? Suddenly it turned into a TRIAL version asking me to register again.

I have a licensed copy and been using it for over a year now. As a matter of fact I was just using it yesterday and it was doing fine until tonight.

I have NOT done anything to my HEM. No updates. The last update was upgrading to 1.09 I think about a couple of months ago.

No updates to my VISTA that I have done recently. The only thing I have done tonight before starting HEM was changing Vista Aero to Vista Basic for PokerShortcuts but I have done this before a few times and no problems. I have also switch from Vista Basic to Vista Aero for TableNinjaFT and no problems there either.

I also rebooted my system but same results.

attached screenshots.

http://img194.imageshack.us/img194/4356/hemerror1.jpg

I clicked on cancel and the following windows was displayed.

http://img64.imageshack.us/img64/4872/hemerror2.jpg

For obvious reasons I blocked the serial number.

Also getting these too after clicking "Go There Now"

http://img138.imageshack.us/img138/4953/hemerror3.jpg

Regards....

fozzy71
12-10-2009, 03:20 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then change your code, then logout/login, to verify it was reset.


If none of that helps please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net, with a link to this thread.

SootedNinjas
12-10-2009, 03:30 AM
Am I required to use the Beta version ?

I like to just use 1.09 version.

Looks like the registration server is just down. Please check the 3rd attached image.

SootedNinjas
12-10-2009, 04:31 AM
Ok. it's working again.

Looks like the registration server was just down.

or was it ?

regards.....

netsrak
12-10-2009, 07:29 AM
yes it was....

mike1601
12-10-2009, 02:31 PM
not working for me right now! site down again?:mad:

ImSoCute
12-10-2009, 03:01 PM
same here :(:(

mike1601
12-10-2009, 03:49 PM
Working again , me happy happy :)

fozzy71
12-10-2009, 04:59 PM
We are sorry for the technical difficulties you are experiencing. The problem is temporary and was caused when the company that host our servers reset the DNS records which tells how to resolve which IP address HoldemManager.net is located at. You will be able to access the website and/or use your existing copy of HM/OM as soon as your ISP updates their DNS record for HoldemManager.net The vast majority of ISP’s have already updated their DNS information and most others should updated within the next few hours. Once again, our sincere apologies for this inconvenience.”

ImSoCute
12-11-2009, 04:31 PM
stopped working on my PC+laptop :(:(

tried to do everything but after updating to 1.10 b3 HEM stopped working. there is even an info on my laptop that my laptop config has changed and there can't be registration LOL... I need to play ASAP but I can't. how to get my codes reset and been able to write it again????

VolDeMar
12-11-2009, 05:54 PM
Same problem. After updating to 1.10 b3 HEM Turned to trial version.
1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version) - This cant help! What can I do to start HEM?
Thanks.

chumavoz
12-11-2009, 06:08 PM
hello!
i just download trial version of HEM and patch him to version 1.10.3
but he can't find the licence. i checked the C:\ProgramData\XHEO INC\SharedLicenses, but this folder is empty. what i must to do?

sostegno
12-11-2009, 06:26 PM
see if you can reach www.holdemmanager.net
if not you have the same problem like i have. Our provider cant reach the HEM server anymore

chumavoz
12-11-2009, 06:33 PM
i've changed hosts file and i can see this site. but HEM can't find license.. :-(((

VolDeMar
12-11-2009, 06:35 PM
All fine with my provider. I had reach www.holdemmanager.net. And now HEM works!!!

chumavoz
12-11-2009, 08:03 PM
folder sharedlicense is empy.
HEM gives me this error. and can't see license. i just download HEM, and use trial version. firewall and antivirus are turned off.
help me, pls.

License Failure Details
--------------------------------------------------
12/11/2009 11:59:37 PM
HoldemManager.frmLoading
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

No licenses found in C:\ProgramData\XHEO INC\SharedLicenses.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
--------------------------------------------------

Timestamp: 2009-12-11T23:59:37 / 2009-12-12T02:59:37
Entry Assembly: HoldemManager, Version=1.9.1.0, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 32-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4927
Process Bitness: 32-bit
Culture: en-US / ru-RU
Encoding: Кириллица (Windows)
IIS Available: True
Machine Code: WF321-A3F4Q-N8687-PV3T1-3TVDU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3751 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.9.1.0 / 1.9.1.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_ru_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

fozzy71
12-11-2009, 09:22 PM
Over the past 24 hours, a small % of customers were unable to load www.holdemmanager.net or successfully authenticate their HEM or OM product codes when starting the software. The issue was isolated to a network issue with the company that host the HEM server and they have advised us that it has now been resolved. We sincerely apologize for any inconvenience for those that were affected by this.