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chowleepok
12-10-2009, 02:49 AM
i purchased and install HEM few months ago. when open HEM today it says i am using a trail version. HELPP

fozzy71
12-10-2009, 03:20 AM
Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then change your code, then logout/login, to verify it was reset.


If none of that helps please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net, with a link to this thread.

fozzy71
12-10-2009, 12:23 PM
Should be fixed now – relaunch HM and it will be ok.

The SQL Server on the server did not turn on after a reboot of the server.