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chilwad8132
12-08-2009, 07:23 PM
Not sure if this is where to post or if its a problem on your end or Full Tilt's, but here goes.

The past couple of days I've noticed my cashier is off from what it should be according to HEM tourney tab (I only play tourneys) so I did some digging and found that HEM was actually showing me for some 9th places when I in fact cashed (Super Turbo SNG's) and it seemed there was a pattern in the final HH's of the SNG's it wasn't crediting me, here is an example final hand HH:


Full Tilt Poker Game #16486067277: $28 + $2 Sit & Go (Super Turbo) (122119854), Table 1 - 50/100 - No Limit Hold'em - 20:40:54 ET - 2009/12/02
Seat 4: aceballer (1,940)
Seat 9: chilwad8132 (760)
aceballer posts the small blind of 50
chilwad8132 posts the big blind of 100
The button is in seat #4
*** HOLE CARDS ***
Dealt to chilwad8132 [7d Ac]
aceballer raises to 1,940, and is all in
chilwad8132 calls 660, and is all in
aceballer shows [Qs 4s]
chilwad8132 shows [7d Ac]
Uncalled bet of 1,180 returned to aceballer
*** FLOP *** [3s 8c Kh]
*** TURN *** [3s 8c Kh] [Ks]
*** RIVER *** [3s 8c Kh Ks] [Qc]
aceballer shows two pair, Kings and Queens
chilwad8132 shows a pair of Kings
aceballer wins the pot (1,520) with two pair, Kings and Queens
chilwad8132 stands up
aceballer stands up
*** SUMMARY ***
Total pot 1,520 | Rake 0
Board: [3s 8c Kh Ks Qc]
Seat 4: aceballer (small blind) showed [Qs 4s] and won (1,520) with two pair, Kings and Queens
Seat 9: chilwad8132 (big blind) showed [7d Ac] and lost with a pair of Kings


Notice the part where it says "chilwad8132 stands up
aceballer stands up" this was the pattern I was noticing, and then the summary is as follows:

Full Tilt Poker Tournament Summary $28 + $2 Sit & Go (Super Turbo) (122119854) Hold'em No Limit
Buy-In: $28 + $2
Buy-In Chips: 300
9 Entries
Total Prize Pool: $252
Tournament started: 2009/12/02 20:25:18 ET
Tournament is still in progress

1: pokeral76
2: Marzolini
3: Baredogs
4: MPHSHARK
5: MadJJ418
6: aceballer
7: Dr Diaz R
8: Snuffie381
9: chilwad8132
chilwad8132 finished in 9th place


Also, HEM has this SNG marked as "Turbo" and not "Super Turbo" as it should be.

Any advice is appreciated. Thanks

netsrak
12-09-2009, 03:41 AM
Which HM version are you using?
Latest is 1.09.03: http://www.holdemmanager.com/downloads/HmUpdate.exe

Please try with this version, if it doesn't help please mail the original handhistory files with a link to this thread to support@holdemmanager.net