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View Full Version : Reinstalled Win7 can't get in HEM



Deurdy
12-07-2009, 04:00 PM
Hi,

I already had HEM running in Win7, but had to reinstall Win7 after which I could not get back into HEM.
So I removed HEM from my pc, same as postgresql, and reinstalled while having the following programs/services switched off:
- Avira
- Windows Defender
- Windows Firewall
I also have UAC on the lowest etc.
But I still get the following screens/messages, and cannot get in:

http://i617.photobucket.com/albums/tt259/Deurdy/hem1.jpg

http://i617.photobucket.com/albums/tt259/Deurdy/hem2.jpg

http://i617.photobucket.com/albums/tt259/Deurdy/hem3.jpg

http://i617.photobucket.com/albums/tt259/Deurdy/hem4.jpg


What can I do to fix this please?

fozzy71
12-07-2009, 05:24 PM
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


Try this also if still getting permissions errorsx - http://forums.holdemmanager.com/showthread.php?t=21154


Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then change your code, then logout/login, to verify it was reset.