Can not Import!

[ACmoney23]

I have a new problem with this product every week. I downloaded the new Patch and I stil can not import any files.

On the select an Import Option screen:

Import Files, Import From a Folder and Start Auto Import- are all Gray and I can not click on them. The only one I can click is Stop Import or the blue icon "click here to add auto import folders". And when I hit "stop import" it goes to Stopping.... and then just sits there and does not do a thing.

I really need help bad because I have had so many issues.

Any help or suggestions would be greatly appreciated!

Thanks,

Alan

[fozzy71]

Which Operating System, Firewall, and Anti-Virus are you using?

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171