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moira
11-30-2009, 07:05 AM
My HEM just stopped working. Im running Windows Vista (32bit I think) and I get this error code:

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: HoldemManager.exe
Anwendungsversion: 1.9.1.0
Anwendungszeitstempel: 4b0f1d0b
Fehlermodulname: StackHash_27f2
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmecode: c0000005
Ausnahmeoffset: 0001197d
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1033
Zusatzinformation 1: 27f2
Zusatzinformation 2: 325055436168101a578479ab72a66d1a
Zusatzinformation 3: 21e2
Zusatzinformation 4: c8b0deb27397de66dbbb0cb7ca788765

Lesen Sie unsere Datenschutzrichtlinie:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0407


I already reinstalled with revo as described here:

http://forums.holdemmanager.com/showthread.php?t=20816

And I also uninstalled Spybot.

Could u please help me?

moira
11-30-2009, 07:06 AM
Also, Spadeeye stopped working simultaneously. If that is of any help...

Patvs
11-30-2009, 10:57 AM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled - http://www.petri.co.il/disable_uac_in_windows_vista.htm
Add exceptions to the windows firewall for holdemmanager.exe, hmhud.exe, dbcontrolpanel.exe, port 5432, and your pokerroom (for example fulltiltpoker.exe), even if it is off. If you have a 3rd party firewall, do the equivalent.

moira
11-30-2009, 01:19 PM
I forgot to mention that I already updatet HEM and made sure that UAC is disabled.

I now added the mentioned exceptions to the firewall (except port5432 which I was unable to find).

Its still not working. It also worked well for over a year now and stopped working from one day to another and I dont know what I might have done to cause this.

Any other tips to solve the problem are very much appreciated!

Patvs
11-30-2009, 01:50 PM
When does it show this error? Can you post an actual screenshot of the error?

And completely reinstall Microsoft .NET Framework:

1) Download and run this uninstaller first - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

moira
11-30-2009, 05:43 PM
I attached the screenshots. It immediately pops up when I start HEM.

I removed .NET Framework with the uninstaller and reinstalled with your link. Still not working. Same error.

netsrak
12-01-2009, 03:55 AM
Which firewall?
Which virusscanner?

moira
12-01-2009, 06:22 AM
Virusscanner: Avira Antivir Free
Firewall: Windows Vista Firewall

netsrak
12-01-2009, 07:53 AM
The strange thing is that Spadeeye stopped working too so i think its something with your operating system installation.

I'm not sure whether we can do sth. else but lets have a look:
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.teamviewer.com) session.