Can't get HEM to load, Norton says it has a Virus

[DS1111]

I stopped playing poker for a couple of months and the other day decided to play a session but when I try to load HEM, it will load but then shut down and my Norton Antivirus tells me this "Auto-protect has detected Backdoor.Trogan

This never happened before. Is it possible that during my poker absence that a virus has hid itself in my HEM software or could I be getting this message as an error of some sort. Is this happening to anybody else. How should I fix it. Should I just fully delete the HEM and reinstall it? I really didn't want to do that because it took me forever the first time to fully get it up and running.

[Patvs]

Everybody had this problem. Make sure you download the latest Norton updates (both program updates and virus definitions).

And update HoldemManager to 1.09.03 http://www.holdemmanager.com/downloads/HmUpdate.exe


And read this thread (http://forums.holdemmanager.com/showthread.php?t=20713)

[fozzy71]

This is a (old) false-positive bug.

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe