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hurla64
04-16-2012, 07:05 AM
I play on Pokerstars and after every session I notice that the win/loss that HEM gives me is often different to what is in my Pokerstars account. I wrote down my Pokerstars balance before playing yesterday. After yesterday's session of 1500 hands, HEM showed me up 240 BB but there was only an extra 233 BB in my account. Where did the 7BB go? This happens regularly.

Has anyone had a similar problem?

hurla64
04-16-2012, 07:53 PM
Again today.

1301 hands. HEM says I'm up 11 BB but there are 5BB extra in my account.
That's another 6BB. Am i really the only one with this problem?

Patvs
04-16-2012, 09:51 PM
Update to: http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_6658.exe

Reimport the hands into a new database.
Did any hands import as errors?

hurla64
04-17-2012, 05:43 AM
That link is for HEM 2.

hurla64
04-17-2012, 07:24 PM
I updated HEM 1 and created a new database. I re-imported everything into the new DB. No errors. I just finished playing a session on Pokerstars and over 1500 hands there is an 8BB discrepancy in the calculations. Interestingly, there is always less in my account than HEM calculated. Never more.

Are there any more fixes for this problem?

Patvs
04-18-2012, 02:48 AM
Update to:
http://www.holdemmanager.com/Downloads/HmUpdate_Release16Apr.exe


Which Operating System, Firewall, and Anti-Virus are you using?



For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe an d hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./

hurla64
04-18-2012, 06:11 AM
Update to:
http://www.holdemmanager.com/Downloads/HmUpdate_Release16Apr.exe


Which Operating System, Firewall, and Anti-Virus are you using?/
Windows 7, Windows Firewall, AVG Free 2012

Patvs
04-19-2012, 01:35 AM
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10a_Internal.exe

Difference in rake calculation will have no influence on missing BB.
HoldemManager imports the "winnings" from the handhistory (after rake has already been taken into account).
So if you have a x BB difference after every session, most likely 1-2 hands weren't imported caused by:
-a disconnection issue
-you close a table / or the client before the handhistory file was updated

hurla64
04-19-2012, 06:11 AM
I have contacted the support team about this and am awaiting their reply.

However, if it was a disconnection issue or closing the table, wouldn't the BB "winnings" sometimes be more and sometimes less than HEM calculates. It is always less in my PS account than HEM indicates. Never more.