View Full Version : Only importing hands without SD

11-26-2009, 04:47 AM

Since the 23th of November my HEM only imports hands where I was no at the SD.


What could be the reasons for that?
Could you help me plz?

11-26-2009, 02:02 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest version 1.09.02 - http://www.holdemmanager.com/downloads/HmUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.

If that doesn't work try to reproduce the problem in a new DB.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754

If you still have import errors Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net

12-01-2009, 02:20 PM

Thank - the problem could be solved (with the help of netsrake - per teamviewer).

But since today I cannt more open and start the HEM:
I get every time one of this 2 messages:



What i hav already done is to make a vaccum-anlyze + reindex + update to the latest version.

12-01-2009, 04:11 PM
As i already posted in the Pokerstrategy forum i think your windows is damaged