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View Full Version : HEM not loaidng, No error code though or anything



dken920
11-25-2009, 10:31 PM
Hi i've been using HEM for a couple of months. Just today I tried to start the program up and the loading screen comes up, the standard wait 5-10 seconds, than it goes away and the program does not open, no error or anything. It repeatedly does this when I try to load the program over and over.

Anyone familiar?

fozzy71
11-26-2009, 12:09 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171