HEM has trojan

[CUTEMOFO]

Hi when i now load HEM its saying that it has a Trojan and wont open! this also happened to my friends anyone know if this is a common fault. using Norton internet security 2010

[fozzy71]

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

[CUTEMOFO]

tried this and still the same problem:-( really feel lost without it! any other advice?

[fozzy71]

That usually cures it.

Remove norton, and reboot.

http://www.holdemmanager.com/downloads/Norton_Removal_Tool.exe


If HM still wont open, reinstall HM.

http://www.holdemmanager.net/forum/showthread.php?t=20816


Once you get HM working again you should be able to install norton without issue.

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171