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crazyace666
11-25-2009, 06:22 PM
When I double click on the HM Icon to open it. I get a window that pops up and says: " An error occurred while loading the Prefs files: Root element is missing." The only choice the window gives me is to press "OK" and when I do that the window goes away and nothing happens. The window is from HM and not the operating system. I tried uninstalling and reinstalling HM but still same problem.

Before this problem occured, I was opening up HM when my computer crashed and would not turn back on. I then reset the BIOS battery and the computer booted up, but then this problem happened. Could the sudden crashing of the computer cause HM to lose some crittical files?

Please advice. Thanks.

fozzy71
11-25-2009, 08:41 PM
Some of the config files may have become corrupt.

Try this:

1) Close HM and the Table Manager.
2) Delete your existing HUD Prefs files, so HM will rebuild them to default.
3) Delete > \Holdem Manager\Config\prefs.xml
4) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If that doesnt work:

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.



If you still cant get it to work, reinstall with revo - http://www.holdemmanager.net/forum/showthread.php?t=20816