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View Full Version : Customer Support lose my information...



WarrenD
11-22-2009, 08:53 PM
sorry meant they "lost" my info....

Hi
Recently I had to restore the factory settings on my laptop. I reinstalled HEM and Postgres but of course I don't have the code - I never thought this would happen.

I emailed support and they can't find any record of my email address, my name or my debit card number. I know I bought the Small Stakes HEM directly through the site and I even have a bank statement that includes the transaction information. I hate to post a message here, but it's been about 3 hrs now since I heard from support and I'm just wondering if you have any ideas of what I can do to fix this. There is a phone number for HOLDEMMANAGER NET on my statement. I called it and I can't even make out what the voice mail prompt says. It sounds like someone's personal phone #. Is there anyone I can call about this?

Thanks

_Loki_
11-22-2009, 09:18 PM
The "support" email address is for technical support

you should email sales@holdemmanager.net

given that it's a Sunday I don't think you can expect a quick reply - these people are not going to screw you

Patience :)

WarrenD
11-22-2009, 09:22 PM
K thanks
yeah just emailed sales a few minutes ago.
Forgot it was Sunday :)