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View Full Version : Missing hands on Absolute



Barge Ass
11-20-2009, 09:37 PM
I'm missing some hands on Absolute. I also have a 2 sample hypothesis that they were the ones immediately before I cut out or left the table. Once I cut out on a big pot and support confirmed I won it and was paid the pot but HEM has no history. Second time I stacked a guy at HUNL and he left then I left. It also does not recall this hand. Just a guess but may help some.

fozzy71
11-21-2009, 01:01 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Have you asked their support to send you all of your old hands? Pokerstars and FTP will both do this. Then you can get any missed hands imported.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


if you can't get all your hands from their support, try this:

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754

Barge Ass
11-21-2009, 01:39 AM
Sorry I have XP and the windows firewall is off with McAfee AntiVirus with the firewall on.

netsrak
11-21-2009, 06:53 AM
Did you try the things Fozzy posted?

Barge Ass
11-21-2009, 10:25 PM
I just requested all my hands. Thankfully its only less than a month. How do I proceed from there? I am hopeless with computers.

fozzy71
11-22-2009, 12:24 AM
What file type did the send? .ZIP or .RAR? One file, or multiple files?

Try to Right-Click > Extract on the file(s).

This will unzip the contents in a new folder. Then you want to open HM . Import From Folders > point to the new folder you just extracted to.

If that doesn't work, try to post some details or a screen shot.

Make sure you have version 1.09.02 when importing.