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View Full Version : Update causing odd problems Missing tournys



mrhobbeys
11-19-2009, 10:46 PM
Yesterday I updated. I was missing 8 tournaments till I restarted my computer.

Now I am missing 2 that the hud was running while I was playing in them. It also happens to be two that I cashed in???

I can see the txt files sitting in the FTP folder and I tried a manual import of the files but that did not work.

mrhobbeys
11-19-2009, 11:08 PM
To add to that.

It also is now seeing a $0.30+5 tournament as a $0.00 tournament. I had played on previously before the update and it did fine.

I also noticed that if I filter by super turbo it will show no tournaments. Over half of the games I have played so far have been super turbos.

mrhobbeys
11-20-2009, 03:34 AM
One more issue to add.

There is a 3.50 tournament that is incomplete and I really don't think it is correct at all as I can not even find 3.50 tournaments.

BTW this is all FullTiltPoker and is not all tournaments. PokerStars seems to be working fine.

fozzy71
11-20-2009, 05:14 AM
Yesterday I updated. I was missing 8 tournaments till I restarted my computer.

Now I am missing 2 that the hud was running while I was playing in them. It also happens to be two that I cashed in???

Did your PC recently crash or have a power outage?

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.



I can see the txt files sitting in the FTP folder and I tried a manual import of the files but that did not work.

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your poker client folder
3) Open that folder and copy the hands you think it has missed.
4) Paste them into your new desktop folder > HM > Import From Folder.
5) Now copy/paste them from your desktop to your \HMArchive


To add to that.

It also is now seeing a $0.30+5 tournament as a $0.00 tournament. I had played on previously before the update and it did fine.

I also noticed that if I filter by super turbo it will show no tournaments. Over half of the games I have played so far have been super turbos.

I think your DB may have become corrupt/damaged.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754