View Full Version : HEM isnt working

11-18-2009, 12:08 AM
"an error occurred while retrieving the imported file list: Unableto read data from the transport connection: An existing connection was forcibly closed by the remote host"
When I start up up my HEM this is the error message I get, my HUD is working fine, I can review previous sessions and do everything perfectly, but it isnt importing and recording new hands, what do I need to do in order to fix this?

11-18-2009, 02:03 AM
This is usually a firewall or windows update issue.

First try to reboot. If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands.