View Full Version : Hands Importing Twice (Moved from similar thread)

11-17-2009, 10:05 AM
Hello, I have the same problem, but by me its 100% not a configure problem because this problem started after I installed the 1.09.02 patch and I didnt change configurations since that.

I also have now a new nickname on the same site, so I think that either creating a new nickname and adding it to alias makes the problem (because now I have 2 nicks for the same site in my alias list), or its the new patch.

plz help, stats are now completely worthless when some of the hands get imported twice.

11-17-2009, 11:27 AM
I need more details to help you, the best is you post the answers to this FAQ: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

11-17-2009, 12:51 PM
1) What version of Holdem Manager are you using?

10902 => the last one

2) a. What poker site are you playing on and does the problem occur on more than one site?

titan poker (ipoker), dont know about other sites

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT

NL holdem

c. Have you clicked on the Start Auto Import button?


3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

It is set up properly because everything was fine a week ago, as I already posted I installed the new patch AND created a new nickname on the same site, since that the problem occurs.

4) Check to see if the hand histories are showing up in the correct folder.

yes they do

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

everything is correct

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

yes HM does import everything and new hand histories are written to the hard drive

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

I am at an other pc now, if thats important I will add this tommorow

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

they are imported , the problem is that some of them are imported twice

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.

they are importing

6) Have you tried the Table Finder and did it work?

what is table finder?

7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

they are in english

8) Make sure UAC is disabled and unselect it and restart if it is.

it is disabled

9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

I did

11-17-2009, 01:33 PM
Move all the files in the handhistory folder to a different folder (\HMArchive).

Try a new session with auto-import. A new handhistory file should be generated.

11-18-2009, 01:29 PM
I found something very interesting, in the sessions tab everything is perfect, only in the reports tab most hands are listed twice (which makes the stats totaly useless)

11-18-2009, 02:16 PM
I reinstalled my poker client to a new folder (which means I now import from other folder, that was what you suggested right?) but I still have the same problem. Is it possible that there is a bug when I add a new nickname to my alias for a site where I already have a nickname? Or is it just a corrupted database? I just played some fulltilt games and the problem occures there too and it occurs since the last patch AND since I added new nickname for same site to alias (did these both changes at the same time).

plz help :/

11-18-2009, 02:29 PM
*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754