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z4nd3r
09-12-2008, 12:08 PM
Hello, I have been using HM for a while now without any problems, but now I can't seem to import any hands when i play using the auto import function, nor using the manual import function. I just tried importing some hands and got 82 import errors over 919 hands and no new hands appeared when I go to cash game report and filter it to last 2 days ( I played yesterday).

I tried downloading the latest self extracting update from the site, but I can't install it, I get an error message about halway thorugh and after I try this I can't restart HM and have to reinstall the program completely. I know I should turn on the run as administrator option but that checkbox is not clickable for me(greyed out). The problem is the same for both stars and FT. Obviously I'm not getting the HUD working either because of this.

Any advice would be appreciated
Regards, Alex

fabio
09-12-2008, 12:24 PM
Disable UAC and try again: http://208.109.95.123/faq/afmviewfaq.aspx?faqid=73

z4nd3r
09-12-2008, 12:34 PM
UAC was already off.

fabio
09-12-2008, 12:44 PM
Please check C:\Program files\RVG Software\Holdem Manager\Importing\Logs

and send me the latest to fabio@holdemmanager.net