FabianW
11-15-2009, 08:51 PM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09.02
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
6Max NLHE on Unibet of Prima Network
2a) Have you clicked the Start Auto Import Button?
Yes.
3) Have you the settings exactly as per the FAQ for your site?
Yes.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\MicroGaming\Poker\unibetpokerMPP
This is the folder it said to select in the tutorial and it has always been this one. I updated HEM recently and then it didn't start anymore, so I did what you told other people, which is deleting the Prefs file. that didn't help, so I renamed the config file to .corrupt and started HEM again, since then it doesn't work anymore.
In this folder there are all the other folders including Logger and all the other files. I am not sure what files the actual HH files are, so not sure if they are showing up in the correct folder..
5) Are the hands being imported into Holdem Manager?
HUD starts and recognizes the tables but not the hands or players, it says 0/6 for # of players and doesn't import any hands.
5a) Do they import if you create a new database?
When it asked about the database when I restarted HEM I just selected the one that was already there and clicked "use this as default" or something like that. So not sure how to answer this question.
6) Have You Tried the Table Finder and did it work?
Table Finder says that it can't detect any new hands.
7) If you open the HH are they written in English?
Not sure which files those are..
8) If your using Vista have you UAC disabled?
Don't have Vista
9) Have you attached the holdemmanager.config file?
I do believe so, hopefully it's working.
So again: renamed old holdemmanager.config file and started HEM again. Then had to reselect my alias, etc.. Started playing on Unibet and started auto-import like usually, HUD opened but said 0/6 and didn't load on table, also didn't import any hands into my HEM and this is where i am right now.
Thank you very much for your help! :) I hope I provided all the information you need!
Fabian
1.09.02
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
6Max NLHE on Unibet of Prima Network
2a) Have you clicked the Start Auto Import Button?
Yes.
3) Have you the settings exactly as per the FAQ for your site?
Yes.
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
C:\MicroGaming\Poker\unibetpokerMPP
This is the folder it said to select in the tutorial and it has always been this one. I updated HEM recently and then it didn't start anymore, so I did what you told other people, which is deleting the Prefs file. that didn't help, so I renamed the config file to .corrupt and started HEM again, since then it doesn't work anymore.
In this folder there are all the other folders including Logger and all the other files. I am not sure what files the actual HH files are, so not sure if they are showing up in the correct folder..
5) Are the hands being imported into Holdem Manager?
HUD starts and recognizes the tables but not the hands or players, it says 0/6 for # of players and doesn't import any hands.
5a) Do they import if you create a new database?
When it asked about the database when I restarted HEM I just selected the one that was already there and clicked "use this as default" or something like that. So not sure how to answer this question.
6) Have You Tried the Table Finder and did it work?
Table Finder says that it can't detect any new hands.
7) If you open the HH are they written in English?
Not sure which files those are..
8) If your using Vista have you UAC disabled?
Don't have Vista
9) Have you attached the holdemmanager.config file?
I do believe so, hopefully it's working.
So again: renamed old holdemmanager.config file and started HEM again. Then had to reselect my alias, etc.. Started playing on Unibet and started auto-import like usually, HUD opened but said 0/6 and didn't load on table, also didn't import any hands into my HEM and this is where i am right now.
Thank you very much for your help! :) I hope I provided all the information you need!
Fabian