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View Full Version : Importing & HUD problems (Win XP)



Jacinta
11-15-2009, 10:25 AM
Hi,

I'm having some trouble with Holdem Manager when importing files. (And the HUD also is very wrong ). If I ask it to do it from a folder wich contains several files, it doesn't take anything and if the file has over 250 hands, it freezes. I only could import some small files. I wonder if there is a problem with minimun system requierements, I have been searching for it but I haven't found anything. Mine are:

Windows XP, SP 3, Intel Core2 CPU 6320 @ 1,86GHz
1,86GHz, 0,99 GB de RAM

Thanks in advance.

fozzy71
11-15-2009, 11:28 AM
What site are the hands from? What firewall and anti-virus do you use? Your PC is capable of using HM, but it is going to work a lot harder and slower than most.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174