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tomrh3
11-14-2009, 06:28 PM
Hey there,

Giving HEM my 3rd try now over the past year (really want to make the switch) but every time it has failed to import all of my hands.

I select the directory where pt3 stores the hands, select import, then wait, and only about 300k of 600k hands are imported, every time.

Any suggestions on what could be happening?

Thanks,
Tom

fozzy71
11-14-2009, 06:33 PM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate.exe

Importing Hands from PT3

See the following URL:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=63

tomrh3
11-14-2009, 07:26 PM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate.exe

Importing Hands from PT3

See the following URL:
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=63

Hm, well I had a 15 day trial but now its saying 0 days of 15 remaining so I can't get in to see if I can import the hands.

I don't want to purchase HEM if I can't successfully import my hands, can I get a 1 day extension this trial or something?

fozzy71
11-14-2009, 11:31 PM
Unfortunately it is not possible to extend the trial. We do offer a 10 day full refund, so you could use that as an extended trial of sorts.

What site are all the original hands from? Many people have obviously converted from PT3 using that method. If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney summaries. This is the best way to get all your old hands, if possible.