Internal Beta Version with Zoom Support for HM1

[morny]

Setting Up Stars for Zoom Tables

NB: There might be an issue with XP users where all the stats show as -/-/-/-/-/-/ and were looking into this.
Please create a new database before trying this version as there is still some internal testing going on and still some features that need to be added.

First download this version - http://www.holdemmanager.com/Downloads/HMUpdateRelease.exe

If you have UAC turned on you must set stars to run as admin otherwise the zoom hud will not work. If you have UAC off you dont need to configure anything, everything should work fine out of the box.

To do this please close HM2 and Poker Stars.
1) Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)

2) Right click the PokerStars.exe and choose “Properties”.

3) Go to the Compatibility Tab and select “Run this program as an Administrator”.
If this option is greyed out it is because the UAC is disabled and you basically running as admin so no need to change anything.

4) Please repeat steps 1-3 for PokerStarsUpdate.exe and also for holdemmanager.exe in C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) for the 64bit version) although holdemmanager.exe should be already set to run as admin by default.

Make sure:

- these 2 options are enabled: HUD Options > additional hud filters > filter by limits > [x] include hands from other limits, and [x] mix ftp rush and non rush stats
- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running


Troubleshooting

If stars wont run after ticking run as admin
If stars wont run after ticking run as admin you need to also tick run as admin for PokerStarsUpdate.exe


If your HUD is lagging behind or not showing
NB: In the rare case of your hud is lagging behind or not showing then in almost every case its because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin as explained above.

If it still wont work Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the importing\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Seeing correct players but wrong stats
If your seeing the correct players but no stats or not the correct stats please follow the instructions above for sending a log but also send a screenshot of your filters in Hud Options > Hud Filters

Hud doesnt show up until the 2nd hand on each table
This is a known issue were working on, we may not be able to provide a solution but are continuing to look into it

The Hero count is sometimes a few hands behind
You will see this especially if you use fast fold a lot, the reason is we dont import the hand until the hand is finished and when you fold the hand is still playing away and so it could be 1-2 mins before the hand is imported and shows up in your Hero HUD, this is normal and to be expected and there is no possible way to avoid this

[morny]

Known Issues:



HMONE-45 - HM1 Updater should tell users to close stars before running update

HMONE-44 - ZoomTables.xml in HM1 includes incorrect table name

HMONE-42 - No Hud On First Start after updating

HMONE-41 - Zoom Hud not working on XP

HMONE-39 - Table Summary doesn’t update

HMONE-37 - Filters for zoom need to be added to main filters

[Eaglesfan1]

Then save this ZoomTables.xml file http://www.holdemmanager.com/Downloads/ZoomTables.xml with the file in C:\Program Files\RVG Software\Holdem Manager\Config folder and choose overwrite when asked. (This is a temp update)

I tried to do this and it tells me I don't have permission to save in this location?

[Markenator87]

Hello,

I did everything u wrote, but my HUD is lagging behind 1 hand everytime.

[Kirka87]

Thaaaankkk youuu!! Works like a charm! I was getting pretty pissed it took so long but you managed to get it together and make it hapen. Well done.

[havenofear]

I have a hud with correct players and stats. The hud is not lagging, but keeps rotating (I dont know how to describe). Hero's position is fixed in Zoom but Hero's (and other players) stats just keeps rotating every hand.

Preferred seat is off and I dont have any problems on normal tables.

[DIB79]

Thanks for the update. Works fine here except that the hero stats doesn`t update and the hands/results doesn`t show in the graph. Good work so far.

[fozzy71]

I tried to do this and it tells me I don't have permission to save in this location?

Save it somewhere else first: like your \downloads folder or \desktop, then copy/paste it to it's final location.

[Tvinger]

Thanks for the update. Works fine here except that the hero stats doesn`t update and the hands/results doesn`t show in the graph. Good work so far.

Hero ZOOM hands show in the graf if you choose in Date filter for example Today. Only the certain period your game.

[fozzy71]

Hello,

I did everything u wrote, but my HUD is lagging behind 1 hand everytime.

Please follow the instructions in the OP:


.......
Troubleshooting

If your HUD is lagging behind or not showing
NB: In the rare case of your hud is lagging behind or not showing then in almost every case its because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin as explained above.

If it still wont work Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the importing\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com
...

[DIB79]

Hero ZOOM hands show in the graf if you choose in Date filter for example Today. Only the certain period your game.

Thanks for answer mate. It doesn`t work for me. I have no filters on and todays date.

[fozzy71]

I have a hud with correct players and stats. The hud is not lagging, but keeps rotating (I dont know how to describe). Hero's position is fixed in Zoom but Hero's (and other players) stats just keeps rotating every hand.

Preferred seat is off and I dont have any problems on normal tables.

This should have been resolved in our latest build. Please close HM and install this update to be sure you are fully updated - http://www.holdemmanager.com/Downloads/HmUpdate_ReleaseZoom3rdApril.exe

If you still have problems try setting your HM1 > HUD Options > Seating Preferences... to '5' for 9max and '3' for 6max.

[Tvinger]

Thanks for answer mate. It doesn`t work for me. I have no filters on and todays date.

Options/Settings/Adjust site import times?

[DIB79]

Options/Settings/Adjust site import times?

Hm... everything is at zero, is that correct?
The hands show up in "reports" and "sessions", but not in graphs.

[psychosniper]

no zoom hands are being tracked into the database, no graphs, no stats. HUD is working but I need to analyze my game with the stats.

[fozzy71]

Thanks for the update. Works fine here except that the hero stats doesn`t update and the hands/results doesn`t show in the graph. Good work so far.


Hero ZOOM hands show in the graf if you choose in Date filter for example Today. Only the certain period your game.


Thanks for answer mate. It doesn`t work for me. I have no filters on and todays date.

Please try all of the steps listed in the OP which I quoted again below:


Setting Up Stars for Zoom Tables

NB: There might be an issue with XP users where all the stats show as -/-/-/-/-/-/ and were looking into this.

Please create a new database before trying this version as there is still some internal testing going on and still some features that need to be added.

First download this version
http://www.holdemmanager.com/Downloads/HmUpdate_ReleaseZoom3rdApril.exe


Then save this ZoomTables.xml file http://www.holdemmanager.com/Downloads/ZoomTables.xml with the file in C:\Program Files\RVG Software\Holdem Manager\Config folder and choose overwrite when asked. (This is a temp update)

If you have UAC turned on you must set stars to run as admin otherwise the zoom hud will not work. If you have UAC off you dont need to configure anything, everything should work fine out of the box.

To do this please close HM2 and Poker Stars.
1) Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)

2) Right click the PokerStars.exe and choose “Properties”.

3) Go to the Compatibility Tab and select “Run this program as an Administrator”.
If this option is greyed out it is because the UAC is disabled and you basically running as admin so no need to change anything.

4) Please repeat steps 1-3 for PokerStarsUpdate.exe and also for holdemmanager.exe in C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) for the 64bit version) although holdemmanager.exe should be already set to run as admin by default.

Troubleshooting

If stars wont run after ticking run as admin
If stars wont run after ticking run as admin you need to also tick run as admin for PokerStarsUpdate.exe


If your HUD is lagging behind or not showing
NB: In the rare case of your hud is lagging behind or not showing then in almost every case its because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin as explained above.

If it still wont work Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the importing\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com
..

[havenofear]

This should have been resolved in our latest build. Please close HM and install this update to be sure you are fully updated - http://www.holdemmanager.com/Downloads/HmUpdate_ReleaseZoom3rdApril.exe

If you still have problems try setting your HM1 > HUD Options > Seating Preferences... to '5' for 9max and '3' for 6max.

I use the latest build.

Setting Seating Preferences solved the issue, thx.

[DIB79]

Please try all of the steps listed in the OP which I quoted again below:

- I installed todays update.
- I did not create a new database.
- The ZoomTables.xml-file did not overwrite an existing file. I just copied it into the Config folder.

[fozzy71]

Hm... everything is at zero, is that correct?
The hands show up in "reports" and "sessions", but not in graphs.


no zoom hands are being tracked into the database, no graphs, no stats. HUD is working but I need to analyze my game with the stats.


- I installed todays update.
- I did not create a new database.
- The ZoomTables.xml-file did not overwrite an existing file. I just copied it into the Config folder.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

[DIB79]

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

Making a new database did the trick. I should have listened to you in the first place.
Thanks for taking the time to help me out.

[DIB79]

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

Making a new database did the trick. I should have listened to you in the first place.
Thanks for taking the time to help me out.

[Llanlad]

Does this work on XP yet ?

[rustytooth]

Where is pokerstarsupdate.exe? I dont think i have it. Also i dont have a compatibility tab when i right click the pokerstars>properties thing, however I have given administrator full permissions under the security tab is this correct?

The problem Im having is no HUD appears but hands import fine. So I guess its because I dont have the exe file to run as admin :S?


OK its working now after some fiddling... although i have somehow managed to colour code myself on starts... i thought that was impossible is this something to do with HM?

It works for a bit then stops..

[Aeroren]

The seating is still wrong for me. I installed the update from April the 3rd. In HEM my seating preference for 6max is 3, in PS it's 3 (but I don't think its used).

When I'm in the BB the seating is correct, when I'm in the SB my stats are one to the right, when I'm on the button it's 2 to the right, etc.

Also the HUD seems to think I'm a regular player. It includes all the hands I've played and I have some stats that are set to only display on opponents, but they're also shown for me.

EDIT: changing the seating preferences in HEM doesn't seem to have any effect for ZOOM

[fsnzr]

Works fine, ty hem ppl!

Question: Is it possible to show only stats for current limit in the hud? Probably not so this turns into a request: Can you add an option that the HUD in zoom will only show zoom stats? I think this was possible for rush (Just noticed it, wish I had known it back in the day)

[macmust]

Where is this ZoomTables.xml file?
When i click this link i will get this page...picture below.
59641

[fsnzr]

click the link with mouse2 -> save link as

[macmust]

Player stats are moving every hand...can`t keep them in right places...and there is hero stats when its disabled.

[B3lly]

Player stats are moving every hand...can`t keep them in right places...and there is hero stats when its disabled.

+1

Player stats are moving around every hand, including hero stats.
Hero stats show while I have them disabled in the player preferences menu.
I created a new database and I am running everything as administrator.
The xml file is in the config folder.
Changing the preferred seat option won't help.

[Vpeti]

made a new db
imported all of my zoom hands (about 35k, 99% of nl100)
but in sessions or results neither at graph there is no any hand only eleven nl2 (NOT ZOOM) hands what i did play to test hm2 hud but i would like to play with hm1

what should i do to see my 35k hands?

[Zinhe]

Mine's working fine :) . Thank you

[aerolitos]

The seating is still wrong for me. I installed the update from April the 3rd. In HEM my seating preference for 6max is 3, in PS it's 3 (but I don't think its used).

When I'm in the BB the seating is correct, when I'm in the SB my stats are one to the right, when I'm on the button it's 2 to the right, etc.

Also the HUD seems to think I'm a regular player. It includes all the hands I've played and I have some stats that are set to only display on opponents, but they're also shown for me.

EDIT: changing the seating preferences in HEM doesn't seem to have any effect for ZOOM

same here, please fix asap

[Patvs]

Preferred Seating + HERO HUD displaying stats based on ALL hands are known issue. We're still working on a fix for this.

[tamazas]

Does not start after this update, gives error 59711

[netsrak]

Reboot your computer and try again.
If may help to run a vacuum/full and a reindex before installing the update again: http://faq.holdemmanager.com/questions/88/Vacuum+Analyze+Database+

[tamazas]

Reboot your computer and try again.
If may help to run a vacuum/full and a reindex before installing the update again: http://faq.holdemmanager.com/questions/88/Vacuum+Analyze+Database+

Have tried that already, also switched my antivirus off, still gives that error massage :(

[netsrak]

Ok, then you need to create a new database before installing the update. Switch this new database to default and install the update again. You will need to reimport your hands to the new database.

[KalibaN]

Ok, my HM crashes :(

I guess some days without playing, several losses. Only hope all my database is well!

Stupid! Why I had to try the zoom poker? :/

[Vpeti]

made a new db
imported all of my zoom hands (about 35k, 99% of nl100)
but in sessions or results neither at graph there is no any hand only eleven nl2 (NOT ZOOM) hands what i did play to test hm2 hud but i would like to play with hm1

what should i do to see my 35k hands?

please respond

[KalibaN]

Ok, my HM crashes :(

I guess some days without playing, several losses. Only hope all my database is well!

Stupid! Why I had to try the zoom poker? :/


Ufff, back successfully to 1.12.09 hehe, bye bye Zoom! ^^

[Llanlad]

Downloaded the 3rdApril.exe update.


Then save this ZoomTables.xml file http://www.holdemmanager.com/Downloads/ZoomTables.xml with the file in C:\Program Files\RVG Software\Holdem Manager\Config folder and choose overwrite when asked. (This is a temp update)
I have this on my desktop and saved ( copied to ) the Config file, i did not see any overwrite when asked ..it just sits there under StatRanges.


To do this please close HM2 and Poker Stars.
1) Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)

2) Right click the PokerStars.exe and choose “Properties”.

3) Go to the Compatibility Tab and select “Run this program as an Administrator”.

IVe gone to Program Files\PokerStars and presume you mean PokerStars GUI ( cannot see a exe file ) and selected properties but see no option under Compatibility Tab that says run program as admin .

Needless to say ... after trying one table of Zoom .... i saw no HUD although the hands are importing.

Using XP.

[jurrasstoil]

please respond

Wait for the final 1.12.10. The missing main filter for zoom hands messes things up. I'd use a seperate Database for ZOOM for now. Thats what I'm doing at least.

____________


It seems like PS might have changed the output format, because since today hands get imported as normal NL and not as NL ZOOM hands. Am I the only one with this "problem"?

[DIB79]

Making a new database did the trick. I should have listened to you in the first place.
Thanks for taking the time to help me out.
Guess I spoke too soon. Only a few of my hands are showing up in the graph. I`m only playing zoom btw.

[Finnisher]

Wait for the final 1.12.10. The missing main filter for zoom hands messes things up. I'd use a seperate Database for ZOOM for now. Thats what I'm doing at least.

____________


It seems like PS might have changed the output format, because since today hands get imported as normal NL and not as NL ZOOM hands. Am I the only one with this "problem"?
I think they changed the table name in the header from eg "Table 'bltable.1241569043.1242243001' 9-max" to "Table 'Arp' 9-max"

[fozzy71]

Player stats are moving every hand...can`t keep them in right places...and there is hero stats when its disabled.


+1

Player stats are moving around every hand, including hero stats.
Hero stats show while I have them disabled in the player preferences menu.
I created a new database and I am running everything as administrator.
The xml file is in the config folder.
Changing the preferred seat option won't help.


same here, please fix asap


Make sure: preffered seat is set in HM1 HUD Options > Seating Preferences, hero name is set under HUD Options > Set Hero Name, prefetch off in HUD Options > Site Options, stars hh folder is in autoimport and that autoimport is running

[fozzy71]

Ok, my HM crashes :(

I guess some days without playing, several losses. Only hope all my database is well!

Stupid! Why I had to try the zoom poker? :/


Ufff, back successfully to 1.12.09 hehe, bye bye Zoom! ^^

The update runs a database update which may need more than 10 minutes if your database is large or your computer slow. Just let it run overnight and make sure to have enough free space on your HDD.

If you can't get past that error you may need to create a new database and import your original hands to rebuild your database.

Manually run the \rvg software\holdem manager\dbcontrolpanel.exe > connect > create new database

*Now import your \HMArchive - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

[B3lly]

Make sure: preffered seat is set in HM1 HUD Options > Seating Preferences, hero name is set under HUD Options > Set Hero Name, prefetch off in HUD Options > Site Options, stars hh folder is in autoimport and that autoimport is running

I already did double check all those settings. It won't help. The hands are imported and there is a HUD showing. All stats are showing at different seats, sometimes not even in the correct order. I'm clueless.

[fozzy71]

made a new db
imported all of my zoom hands (about 35k, 99% of nl100)
but in sessions or results neither at graph there is no any hand only eleven nl2 (NOT ZOOM) hands what i did play to test hm2 hud but i would like to play with hm1

what should i do to see my 35k hands?


please respond

Which Operating System, Firewall, and Anti-Virus are you using?

Please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please zip and email the problem hand histories and the screen shot, with a link to this thread and your forum name, to support@holdemmanager.com

[fozzy71]

Downloaded the 3rdApril.exe update.


I have this on my desktop and saved ( copied to ) the Config file, i did not see any overwrite when asked ..it just sits there under StatRanges.



IVe gone to Program Files\PokerStars and presume you mean PokerStars GUI ( cannot see a exe file ) and selected properties but see no option under Compatibility Tab that says run program as admin .

Needless to say ... after trying one table of Zoom .... i saw no HUD although the hands are importing.

Using XP.

Some customers on XP are still having problems while others on XP have no issues at all.

Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[fozzy71]

.

____________


It seems like PS might have changed the output format, because since today hands get imported as normal NL and not as NL ZOOM hands. Am I the only one with this "problem"?


I think they changed the table name in the header from eg "Table 'bltable.1241569043.1242243001' 9-max" to "Table 'Arp' 9-max"


Thank you for the info. We were aware of the problem on omaha hands in HM1 but thought NL was still OK.

HMONE-48: Stars Zoom Omaha detected as nonzoom - changd handhistory

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com so we can add your hands to the bug ticket.

[fozzy71]

Guess I spoke too soon. Only a few of my hands are showing up in the graph. I`m only playing zoom btw.

Please reproduce the problem and attach a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

Please zip and email the problem hand histories and screen shot, with a link to this thread and your forum name, to support@holdemmanager.com

[fozzy71]

I already did double check all those settings. It won't help. The hands are imported and there is a HUD showing. All stats are showing at different seats, sometimes not even in the correct order. I'm clueless.

Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[B3lly]

Email sent. By the latest version I asume you mean the 3rdApril build?

[Llanlad]

Fozzy .. in regards to my last post ..

Ive now managed to get the HUD to appear, but it is showing zero hands ( no data ) ...

Do i need to create a new database or something with this problem ?

[NJD1977]

HUd and import seems to work perfect for me after creating a new database. The only thing missing is filters for zoom.

[fsnzr]

I didn't create a new db as I'm too lazy. Does this mean that when the update with zoom filters is out, it won't recognize zoom hands played before updating to that version?

Is there any other reason to create a new db because it's working perfectly for me without doing so?

[Fisken]

Just installed the latest update, when i open HEM nothing happend. Should i still wait? Have wait orlike 2 hours now.

[Patvs]

Email sent. By the latest version I asume you mean the 3rdApril build?

Yes.





Fozzy .. in regards to my last post ..

Ive now managed to get the HUD to appear, but it is showing zero hands ( no data ) ...

Do i need to create a new database or something with this problem ?


Update to http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_03Apr2012a.exe
Try creating a new database.



HUd and import seems to work perfect for me after creating a new database. The only thing missing is filters for zoom.

Yes, this is a known issue, and will be fixed in the next update. (also the replayer isn't showing proper stats when you replay Zoom hands)




I didn't create a new db as I'm too lazy. Does this mean that when the update with zoom filters is out, it won't recognize zoom hands played before updating to that version?

Is there any other reason to create a new db because it's working perfectly for me without doing so?


There are three issues here:
-1 edit-> filters--> zoom filters (filter in/out zoom hands for reports)
-2 hud options--> additional HUD filters--> being able to filter in/out zoom and non-zoom hands for the HUD
1/2 still need to be fixed, but don't require a new database
-3 HoldemManager knows a hand is a Zoom hand based on the table name. Unfortunately we made two mistakes/typos in the table name list. If -by this error- a Zoom hand was imported as a non-zoom hand, the only fix is to delete/purge the hands and reimport them (or reimport all into a new database).




Just installed the latest update, when i open HEM nothing happend. Should i still wait? Have wait orlike 2 hours now.

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)
Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.

[chris.mason]

Downloaded the update and followed instructions from the first post. When I go to open my Hm1 it loads forever and doesn't respond?

Any suggestions? Been like 1 hour

C

[Patvs]

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
(it could take a long time depending on the size of your database and the speed of your harddisk)

Make sure you have enough free diskspace. If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)

Run dbcontrolpanel.exe and create a new database, if you get an error upon startup or the update never finishes.

[fsnzr]

There are three issues here:
-1 edit-> filters--> zoom filters (filter in/out zoom hands for reports)
-2 hud options--> additional HUD filters--> being able to filter in/out zoom and non-zoom hands for the HUD
1/2 still need to be fixed, but don't require a new database
-3 HoldemManager knows a hand is a Zoom hand based on the table name. Unfortunately we made two mistakes/typos in the table name list. If -by this error- a Zoom hand was imported as a non-zoom hand, the only fix is to delete/purge the hands and reimport them (or reimport all into a new database).


I don't think you understood my question.

I just wanted to know if I need to create a new db if zoom hud is working perfectly fine without doing so? btw, right now zoom hands are not showing at any specific stake. i.e. I play nl50 zoom and filter for nl50 hands, zoom hands are not showing there. This is normal, right?

I don't understand your reply either, sorry. What do you mean by issues? Things you still need to figure out and add to hem? Because, for example, "-1 edit-> filters--> zoom filters (filter in/out zoom hands for reports)" does not exist, at least not for me.

thanks

[r0me0X]

hi there, i cant seem to make it work :( , i have created a new database , imported hands but HUD doesnt start when i fire up ZOOM tables(table manager starts and does recognize tables ). When i replay hands i have HUD and stats too as usual ... thnx a lot

[chris.mason]

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
(it could take a long time depending on the size of your database and the speed of your harddisk)

Make sure you have enough free diskspace. If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)

Run dbcontrolpanel.exe and create a new database, if you get an error upon startup or the update never finishes.

Ok have about a database of 3-4mil hands and it's taken 5 hours or so thus far? Any ideas on how long the wait could take for this?

C

[Sarek]

5 hours for such database is "optimistic" approach
May be creating new DB under 1.12.10 and import from archive in it will be faster.

[chris.mason]

5 hours for such database is "optimistic" approach
May be creating new DB under 1.12.10 and import from archive in it will be faster.

Have a link with instructions on doing so?

C

[r0me0X]

hi there, i cant seem to make it work :( , i have created a new database , imported hands but HUD doesnt start when i fire up ZOOM tables(table manager starts and does recognize tables ). When i replay hands i have HUD and stats too as usual ... thnx a lot

+ just played normal tables 6 max and HUD has appeared , pls help

[basalo]

hi
how come when i play nl2 and nl5 the hud is brilliant, but when i play nl10 out of 4 tables only one shows the hud and the stats are not from the players not even the last 5 hands as i done that test
thanks

[bmorentel]

For me the HUD isn't refreshing as fast as it should. It's refreshing a bunch of hands away of the current dealt hand, which makes it useless. When I open 4 zoom tables at once, it will only show up in the first one.
I have tried making a new database just for zoom and I am running every software as admin.

[Fisken]

I have around 1.3 million hand in my database. I have now wait for 18 hours. Should i wait any more or just wait for the other update and continue with the 1.12.09?

[havenofear]

Some other bugs:

1. Game type description called "Zoom NL" disappeared (maybee a PS update).

2. I talked to a bunch of ppl and _nobody_ was able to complete the database update.

3. XP version crashes frequently (sometimes HUD only, sometimes the whole HEM).

[Aeroren]

Some other bugs:
2. I talked to a bunch of ppl and _nobody_ was able to complete the database update.


It worked for me, but it did take some time...

[msusyr24]

Hands are importing, reports work fine, hud is up... however it shows 0 hands for all players and no stats.
I have played about 50 hands testing this out and clearly have hands on players that are coming around for a second and third time.

Windows 7
New Database
Everything is under run as administrator

[fozzy71]

I don't think you understood my question.

I just wanted to know if I need to create a new db if zoom hud is working perfectly fine without doing so?

Only if any of your zoom hands imported as non-zoom hands like Pat mentioned in #3:

If -by this error- a Zoom hand was imported as a non-zoom hand, the only fix is to delete/purge the hands and reimport them (or reimport all into a new database



btw, right now zoom hands are not showing at any specific stake. i.e. I play nl50 zoom and filter for nl50 hands, zoom hands are not showing there. This is normal, right?

I have seen some other complaints of this but haven't gotten confirmation from our testers yet.

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.



I don't understand your reply either, sorry. What do you mean by issues? Things you still need to figure out and add to hem? Because, for example, "-1 edit-> filters--> zoom filters (filter in/out zoom hands for reports)" does not exist, at least not for me.

thanks

Yes, #1 and #2 are things we need to address/fix:

1/2 still need to be fixed, but don't require a new database

[fozzy71]

hi there, i cant seem to make it work :( , i have created a new database , imported hands but HUD doesnt start when i fire up ZOOM tables(table manager starts and does recognize tables ). When i replay hands i have HUD and stats too as usual ... thnx a lot


+ just played normal tables 6 max and HUD has appeared , pls help


Which stakes? What is the table name(s)?

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[fozzy71]

Have a link with instructions on doing so?

C

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

[fozzy71]

Have a link with instructions on doing so?

C

*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips

[fozzy71]

hi
how come when i play nl2 and nl5 the hud is brilliant, but when i play nl10 out of 4 tables only one shows the hud and the stats are not from the players not even the last 5 hands as i done that test
thanks

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is HMONE-44: ZoomTables.xml in HM1 includes incorrect table name.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-44 Is Resolved" in the subject line and body of the email.

[fozzy71]

For me the HUD isn't refreshing as fast as it should. It's refreshing a bunch of hands away of the current dealt hand, which makes it useless. When I open 4 zoom tables at once, it will only show up in the first one.
I have tried making a new database just for zoom and I am running every software as admin.

Which stakes?

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[fozzy71]

I have around 1.3 million hand in my database. I have now wait for 18 hours. Should i wait any more or just wait for the other update and continue with the 1.12.09?

If you have a slower PC (laptop with 5,400rpm HDD) it can take quite some time. If you don't want to wait any longer you can kill the process but you will then have to create a new database within 1.12.10 and import all your old hands. Reverting back to 1.12.09 will only delay the inevitable database update.


If you can't get past that error you may need to create a new database and import your original hands to rebuild your database.

Manually run the \rvg software\holdem manager\dbcontrolpanel.exe > connect > create new database

*Now import your \HMArchive - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

[msusyr24]

Hands are importing, reports work fine, hud is up... however it shows 0 hands for all players and no stats.
I have played about 50 hands testing this out and clearly have hands on players that are coming around for a second and third time.

Windows 7
New Database
Everything is under run as administrator

NVM I think I fixed it by going to HUD Options--> Additional HUD Filters
and including the two "filter by limits" on the right.

[fozzy71]

Some other bugs:

1. Game type description called "Zoom NL" disappeared (maybee a PS update).

This is a known issue caused by a change to the format of the zoom hands and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is HMONE-48.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HMONE-48 Is Resolved" in the subject line and body of the email.



2. I talked to a bunch of ppl and _nobody_ was able to complete the database update.

Some people are having problems if they have a large database and/or slow PC, or they already had some latent database problems this update will bring the problems out, but the vast majority of customers are not having problems considering the number of downloads compared to number of forum/email complaints we have received.


3. XP version crashes frequently (sometimes HUD only, sometimes the whole HEM).

Enable logging from the HUD options->Table prefs menu. When the crash happens again, go to the logs\log.txt file and move it to another location before you restart the hud. I want to get the 'crash' log.txt file after you finish playing. If you restart the hud before moving the log.txt file, it is overwritten.

Please email them to support@holdemmanager.net, with a link to this thread and your forum name.


Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)


From your Windows "Start" button, select "Run..."

Type DXDIAG in the "Open:" field and hit Enter.

DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.

A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.

When the progress indicator disappears, hit the "Save All Information" button. Save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on the Desktop.

Note: If you do not see a button that allows you to save the output, you will need to log on to Windows as the Administrator.

Attach this file

[fozzy71]

Hands are importing, reports work fine, hud is up... however it shows 0 hands for all players and no stats.
I have played about 50 hands testing this out and clearly have hands on players that are coming around for a second and third time.

Windows 7
New Database
Everything is under run as administrator

Which stakes are you playing?

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[Spooowi]

Hi,

k i did now everything..create new database..check all the settings (set hero name, site options, seating preference and autoimport folder). I just imported my hands from this month. I just see no hand under report or session neither under graphs..but my hands are definitely imported!

If i go to the zoomtables i see how the hands are imported through autoimport...but like i said, i don´t have access to the hands...and for sure the HUD is not working as well...

please help :confused:

[fozzy71]

Hi,

k i did now everything..create new database..check all the settings (set hero name, site options, seating preference and autoimport folder). I just imported my hands from this month. I just see no hand under report or session neither under graphs..but my hands are definitely imported!

If i go to the zoomtables i see how the hands are imported through autoimport...but like i said, i don´t have access to the hands...and for sure the HUD is not working as well...

please help :confused:

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[Spooowi]

done! send it via email...appreciate your fast help...

just want to edit that nothing works but the "vs players"...there i can just see my hands, which i played today at zoom tables ;(

[OMGDURRR]

Hud shows up on correct spots but stats never updates. ? Im using the latest HM 1.10.12 update, WinXP and a new database with zoom hands only.

[pampaseba]

HM1 cant start after this update, please help me, the program is not responding after install 1.12.10

[B3lly]

Fozzy, I've sent an email to support that I have time tomorrow for a teamviewer session. As we speak, I am still waiting for a reply or confirmation. The automatic reply stated that emails are responded to within a few hours. Quote: almost always within a couple hours and rarely more than 24. Well, it has been 24 hours. It's 12.22 AM now, so I'll check tomorrow morning.

[Gonzalez]

hands played in 2012/04/03 or before have the Game Type Description as "$0.01/$0.02 ZOOM NL", and the hands played after 2012/04/03 are just "$0.01/0.02 NL"


but the rest works just fine!!! thank you :D

[Patvs]

HM1 cant start after this update, please help me, the program is not responding after install 1.12.10

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)
Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.

[DogNamedBluff]

Hud shows up on correct spots but stats never updates. ? Im using the latest HM 1.10.12 update, WinXP and a new database with zoom hands only.Are the hands importing?

[DogNamedBluff]

done! send it via email...appreciate your fast help...

just want to edit that nothing works but the "vs players"...there i can just see my hands, which i played today at zoom tables ;(
Thank you for the hands. I have forwarded them to our bugs department for further investigation. We will reply back in this thread with our findings.

[fsnzr]

Only if any of your zoom hands imported as non-zoom hands like Pat mentioned in #3:

If -by this error- a Zoom hand was imported as a non-zoom hand, the only fix is to delete/purge the hands and reimport them (or reimport all into a new database




I have seen some other complaints of this but haven't gotten confirmation from our testers yet.

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.




Yes, #1 and #2 are things we need to address/fix:

1/2 still need to be fixed, but don't require a new database

thanks. Actually some hands were importing as normal hands, some hands without a stake. I created a new db and now everything is importing as normal hands, i.e. nl50zoom is showing as nl50 hands. I can try to reproduce the problem later today

[B3lly]

I've sent an email to support that I have time today for a teamviewer session. As we speak, I am still waiting for a reply or confirmation. The automatic reply stated that emails are responded to within a few hours. Quote: almost always within a couple hours and rarely more than 24. Well, it has been 24 hours. I have time right now. Please respond.

[TheHate]

Ever since the pokerstars update a couple of days ago (AFAIK they changed some text in the HHs), my zoom hands have been importing as non-zoom. The problem I have with this is the following:

There is no option to merge zoom/non-zoom stats in the HUD so right now if I have 100 zoom hands on player x, and I play 3 hours of zoom and we play another 200 hands together, his hud stats are not going to update because the HUD is only using ZOOM hands, but even though we're playing zoom HEM is importing the hands as non-zoom.
Or, if there's a player I have 0 hands on at zoom, the HUD will still show 0 hands after 3 hrs of play even tho we've played together quite a bit

Is there anything to do about this?

(I'm running win 7, running everything as admin and apart from this issue, everything is working perfectly)

[DogNamedBluff]

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is hmone-26 We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

[TheHate]

Great, thanks and apologies for wasting your time

[schumi1]

My HUD works fine on the NL5zoom but doesn't work on NL10zoom?? any solution for this ?

[Gonzalez]

Hero stats seem to be always the same. When I click the popup, the hand sampe is always the same.

The number of hands of a sessions doesn't match the total number of hands given by the PokerStars software.

[fozzy71]

I've sent an email to support that I have time today for a teamviewer session. As we speak, I am still waiting for a reply or confirmation. The automatic reply stated that emails are responded to within a few hours. Quote: almost always within a couple hours and rarely more than 24. Well, it has been 24 hours. I have time right now. Please respond.

I am sorry for the delay in reply. We are a little short-handed this week in the remote support team which caused the delay. I found your email and see that Rob has scheduled a meeting with you for tomorrow since you made this post. He should be able to get you taken care of.

You may want to install the latest HM1 update before that meeting and make sure you are still having problems as we have fixed a few more bugs since your original problems.

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_06Apr2012b.exe

[fozzy71]

thanks. Actually some hands were importing as normal hands, some hands without a stake. I created a new db and now everything is importing as normal hands, i.e. nl50zoom is showing as nl50 hands. I can try to reproduce the problem later today


Ever since the pokerstars update a couple of days ago (AFAIK they changed some text in the HHs), my zoom hands have been importing as non-zoom. The problem I have with this is the following:

There is no option to merge zoom/non-zoom stats in the HUD so right now if I have 100 zoom hands on player x, and I play 3 hours of zoom and we play another 200 hands together, his hud stats are not going to update because the HUD is only using ZOOM hands, but even though we're playing zoom HEM is importing the hands as non-zoom.
Or, if there's a player I have 0 hands on at zoom, the HUD will still show 0 hands after 3 hrs of play even tho we've played together quite a bit

Is there anything to do about this?

(I'm running win 7, running everything as admin and apart from this issue, everything is working perfectly)


My HUD works fine on the NL5zoom but doesn't work on NL10zoom?? any solution for this ?

These problems should be fixed in the latest internal build - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_06Apr2012b.exe

You will need to purge the hands that were imported as non-zoom hands and import them again from your archive folder.

-options--> settings--> purge hands (will delete handhistory, hand from graph, $Won from sessions, etc. everything, so hand won't be used anymore for stats)

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If you continue to have problems, try the following -

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

[fozzy71]

Hero stats seem to be always the same. When I click the popup, the hand sampe is always the same.

The number of hands of a sessions doesn't match the total number of hands given by the PokerStars software.

Please try all the steps mentioned below:

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_06Apr2012b.exe


Make sure:

- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running
- try toggling the HUD Options > additional hud filters > filter by limites > [ ] include hands from other limits
If you have UAC turned on you must set stars to run as admin otherwise the zoom hud will not work. If you have UAC off you dont need to configure anything, everything should work fine out of the box.

To do this please close HM2 and Poker Stars.
1) Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)

2) Right click the PokerStars.exe and choose “Properties”.

3) Go to the Compatibility Tab and select “Run this program as an Administrator”.
If this option is greyed out it is because the UAC is disabled and you basically running as admin so no need to change anything.

4) Please repeat steps 1-3 for PokerStarsUpdate.exe and also for holdemmanager.exe in C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) for the 64bit version) although holdemmanager.exe should be already set to run as admin by default.


If it still wont work Please reproduce the problem and post a screen shot of your desktop.

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the importing\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

[Gonzalez]

Holdem Manager Support,

Y U NO update the link for the latest version of HM1 in the Forum Home Page?

[Llanlad]

Ive just tried this latest update ..done everything you mentioned and now i dont even get a HUD showing zero stats ... i just dont get a HUD at all now.

Managed to try it for 10 hands and somehow managed to get 2 outered in that time ..

I might as well just wait until you lot finally figure this out.

[fifilein]

are there still known issues with completely wrong stats on the table, or is it just me?
(latest update, latest client)

the stats are not even close to the players at the tables, uac turned off

[Gonzalez]

I played against the same player 6 or 7 hands in Zoom, and his stats showed alwars 0 (ZERO) hand sample, so no stats.

[Gonzalez]

oh and I received an error during the install of the 6th april update. The installer then continued after I pressed "OK", but I noticed nothing in HM. I think the update was not sucessful

[Aeroren]

Did you have pokerstars open at the time of installation? Because that does cause an error. Close PS and try again :)

[holdemstats]

Hello fozzy, I did all the steps that you've montioned in your post with the latest 6th april update, but still HM1 imports hands as regular nl10 hands and not nl10 Zoom hands.

[Wu2kayY]

Hi,

I installed the new version, and didnt receive an error. But when I try to open HEM, it says: "Initializing database (no response)"

can someone please help me on that one?


Thanks!

[B3lly]

I am sorry for the delay in reply. We are a little short-handed this week in the remote support team which caused the delay. I found your email and see that Rob has scheduled a meeting with you for tomorrow since you made this post. He should be able to get you taken care of.

You may want to install the latest HM1 update before that meeting and make sure you are still having problems as we have fixed a few more bugs since your original problems.

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_06Apr2012b.exe

That update fixed my problem! Great work.

[softdown]

trying to import ZOOM hands to my database.
latest version 6Apr2012b installed
import went fine but ZOOM hands from 05.Apr.2012 on were still imported as non ZOOM tables

[Gonzalez]

Thank you aeroren, now it updated fine!


but still, I noticed nothing new. What were the features/bugs corrected?

[Gonzalez]

trying to import ZOOM hands to my database.
latest version 6Apr2012b installed
import went fine but ZOOM hands from 05.Apr.2012 on were still imported as non ZOOM tables
me too. April 3rd and before, appear as "ZOOM NL ..." while others appear normal

[fsnzr]

So hands are importing as Zoom hands to my new db but when I import them from the archive to my old db, they're importing as non-zoom hands. Is this normal?

edit: actually some hands are importing as non-zoom hands and some as zoom hands. I've installed the newest version (HmUpdate_Release_1.12.10_06Apr2012b.exe)

[Gonzalez]

when I installed the april 6th update, I purged all my hands since ZOOM started (16 march) and re-imported them again.

my hud then went to a 19k sample to a ~40k sample (I re-imported ~25k hands)

but then I realized that the installation of the update was not correct since I had PokerStars client open. So I installed the april 6th update again, purged all my hands played since march 16th, re-imported them again and now my HUD shows a 70k for me. Am I importing my hands duplicate?

what does the option "Pre-fetch one hand" mean? should I have it checked?

AND I noticed that I played against the same players several hands during my session, and still their hand sample is 0 (Zero).

AND I noticed that some hands are NOT imported. I just played a single full round in a 6-max table, and had a KQ that I folded and is NOT shown in the reports.

and what about the mucked cards?

[DogNamedBluff]

Holdem Manager Support,

Y U NO update the link for the latest version of HM1 in the Forum Home Page?
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_08Apr2012.exe

[DogNamedBluff]

Ive just tried this latest update ..done everything you mentioned and now i dont even get a HUD showing zero stats ... i just dont get a HUD at all now.
1) Close HM and the Table Manager.
2) Delete > \Holdem Manager\Config\prefs.xml. If you want to reset your HUD panel positions also, delete: pospref.txt, and pospref2.txt, and pospref4.txt.
3) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

[Tvinger]

Ive just tried this latest update ..done everything you mentioned and now i dont even get a HUD showing zero stats ... i just dont get a HUD at all now.
"Mix FTP Rush and Non Rush stats" set active

[fifilein]

ok, just tried the latest update

1) my hands are still delayed by one orbit. i have uac turned of.
2) my hands are imported as "2.5/5", but i cant see any zoom or anything

[softdown]

another update but hands were still imported as non ZOOM hands
(even when importing into a new db)

[fozzy71]

Ive just tried this latest update ..done everything you mentioned and now i dont even get a HUD showing zero stats ... i just dont get a HUD at all now.

Managed to try it for 10 hands and somehow managed to get 2 outered in that time ..

I might as well just wait until you lot finally figure this out.


are there still known issues with completely wrong stats on the table, or is it just me?
(latest update, latest client)

the stats are not even close to the players at the tables, uac turned off


I played against the same player 6 or 7 hands in Zoom, and his stats showed alwars 0 (ZERO) hand sample, so no stats.


oh and I received an error during the install of the 6th april update. The installer then continued after I pressed "OK", but I noticed nothing in HM. I think the update was not sucessful


Hello fozzy, I did all the steps that you've montioned in your post with the latest 6th april update, but still HM1 imports hands as regular nl10 hands and not nl10 Zoom hands.


Hi,

I installed the new version, and didnt receive an error. But when I try to open HEM, it says: "Initializing database (no response)"

can someone please help me on that one?


Thanks!


trying to import ZOOM hands to my database.
latest version 6Apr2012b installed
import went fine but ZOOM hands from 05.Apr.2012 on were still imported as non ZOOM tables


Thank you aeroren, now it updated fine!


but still, I noticed nothing new. What were the features/bugs corrected?


me too. April 3rd and before, appear as "ZOOM NL ..." while others appear normal


So hands are importing as Zoom hands to my new db but when I import them from the archive to my old db, they're importing as non-zoom hands. Is this normal?

edit: actually some hands are importing as non-zoom hands and some as zoom hands. I've installed the newest version (HmUpdate_Release_1.12.10_06Apr2012b.exe)


ok, just tried the latest update

1) my hands are still delayed by one orbit. i have uac turned of.
2) my hands are imported as "2.5/5", but i cant see any zoom or anything


another update but hands were still imported as non ZOOM hands
(even when importing into a new db)

All of these problems are caused by a recent change to the format of the zoom hand histories. You will need to wait until we release a fix later this week to address the new hand history format. As soon as we have an update for it we will post it in this thread.

The previously assigned internal ticket # on this issue is HMONE-48: Stars Zoom detected as nonzoom - changed handhistory.



when I installed the april 6th update, I purged all my hands since ZOOM started (16 march) and re-imported them again.

my hud then went to a 19k sample to a ~40k sample (I re-imported ~25k hands)

but then I realized that the installation of the update was not correct since I had PokerStars client open. So I installed the april 6th update again, purged all my hands played since march 16th, re-imported them again and now my HUD shows a 70k for me. Am I importing my hands duplicate?

Duplicate hands will be skipped/ignored and should not total up as duplicates in the hands count.


what does the option "Pre-fetch one hand" mean? should I have it checked?

This is for pre-fetching observed hands on regular tables before you play a hand to aid in table selection. For zoom we have had the best luck when this option is disabled but that was before they changed the zoom hand history format. For now you will just need to wait until we release a patch to address the new hand history format.

HM2 seems to have less of these importing/parsing problems with the new hand history format. If you would like a 30 day trial code for HM2 please send an email to sales@holdemmanager.com with the subject line of '30 more days'.


AND I noticed that I played against the same players several hands during my session, and still their hand sample is 0 (Zero).

AND I noticed that some hands are NOT imported. I just played a single full round in a 6-max table, and had a KQ that I folded and is NOT shown in the reports.


This is most likely caused by the HMONE-48 bug that we hope to fix this week.



and what about the mucked cards?

I am not sure how/if the mucked cards function on the zoom tables off the top of my head as I am in the USA and haven't been able to participate in the zoom internal testing.

[Littlemage]

Hi! I Update my HM1 with apr08 zoom. After update I tried to start HM, but it initilazing database... and finally I got this message:

60801

I have about 2 million ongame hand database, and i use windows xp. What I have to do?

And Now I dont need zoom so much, so if i want to use the older hm, i have to uninstall only, and after reinstall the latest hm1?

Thanks

[r0me0X]

Which stakes? What is the table name(s)?

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com


Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Sorry for replying after few days but i am working on weekends.
Anyways,wanted to get back and try to fix my HM one more time and i am very happy to announce that everything works fine for me now after i used your last 6thApril update.

Thnx for your hard work

[fifilein]

the new update shot the import for a regular table.

i had one 5/10Euro table yesterday where i couldnt get a hud started, no matter what i did. it worked for all tables, but not for this one.table was shown in table manager even.

- restart hud
- restart hem
- restart stars client (kill process, so i stay on the tables)
- restart hem again

then i switched back to the last public release and it worked again immediately

[Gonzalez]

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_08Apr2012.exe
Thank you. but still, no official HM message announcing the update patches!!!

[Patvs]

[QUOTE=Littlemage;1087001]Hi! I Update my HM1 with apr08 zoom. After update I tried to start HM, but it initilazing database... and finally I got this message:

60801

I have about 2 million ongame hand database, and i use windows xp. What I have to do?


Create a new database and reimport your hands.
Or downgrade to 1.12.09 - http://www.holdemmanager.com/Downloads/HmUpdate.exe

[laurensds]

I did everything possible to fix the problems but my zoomstats are still lagging behind; megatilt

[ECart]

It seems to be importing zoom hands for me just fine, because the Import tab keeps saying hands are being imported.

If I try to go to the reports tab though I get the following error:

"The following error occured when running this report: ERROR: 22012: division by zero"

I've never had this before and it loads yesterday's report(without any zoom hands) just fine. Any idea what's causing this?

[SteveDaRake]

I can only get the HUD to appear on 1 zoom table (when playing 4) - all the hands import ok.

I've updated to the latest release and seem to have done everything thats been requested.

Any ideas?

[Llanlad]

Im really REALLY looking forward to when your fixing this hand history bug .

Having the HUD continually appear for a session then not appear at all in the next session is enough to drive anyone mad.

Today is another example of this ... works fine for the first session ... play another about 90 minutes later and no HUD at all.

What changed in those 90 minutes ??

[fozzy71]

Holdem Manager Support,

Y U NO update the link for the latest version of HM1 in the Forum Home Page?


Thank you. but still, no official HM message announcing the update patches!!!

That is because it is not yet reliable enough to be an official update. If we made it official and all of the HM1 customers downloaded it with these zoom importing problems it would cause an over-load of support questions for us. Once we get these importing problems with some zoom tables fixed and tested it will become an official release but I don't have an ETA yet.

[fozzy71]

I did everything possible to fix the problems but my zoomstats are still lagging behind; megatilt

Please try the newest internal update and see if it helps - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_010Apr2012a.exe

Make sure:

- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running
- try toggling the HUD Options > additional hud filters > filter by limites > [ ] include hands from other limits and [ ] mix ftp rush and non rush stats


*NOTE: This will not fix all of the importing/parsing problems that cause some zoom hands to be classified as non-zoom hands, but it should help with the zoom HUD performance on the tables that are properly identified as zoom hands/tables. Once we get a fix for the importing/parsing problems we will post it in this thread for your feedback. We understand the problems are frustrating but the feedback from you guys on the forums helps us to get more feedback quicker than if we only tested it with our internal testers.

[fozzy71]

It seems to be importing zoom hands for me just fine, because the Import tab keeps saying hands are being imported.

If I try to go to the reports tab though I get the following error:

"The following error occured when running this report: ERROR: 22012: division by zero"

I've never had this before and it loads yesterday's report(without any zoom hands) just fine. Any idea what's causing this?

Are you trying to go to Cash or Tourney reports? Try going to the other one from what you tried before and go to Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs.


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+

http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+

1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files. If you have Holdem Manager 2 installed do not delete any folders in C:\Users\[Username]\AppData\Roaming\HoldemManager. If Windows XP - C:\Documents and Settings\[Username]\Application Data\HoldemManager.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

[kurtjam]

The new update has done the trick for me, HUD works great now, thanks!

The only slight problem with it is if a player is sitting at one of my tables and they have an '&' in their name, it causes my HUD to temporarily freeze on all my tables. As soon as that player is gone, my HUD instantly updates itself to the correct names and stats on all tables. (I also have this exact problem with HM2).

[fozzy71]

I can only get the HUD to appear on 1 zoom table (when playing 4) - all the hands import ok.

I've updated to the latest release and seem to have done everything thats been requested.

Any ideas?


Im really REALLY looking forward to when your fixing this hand history bug .

Having the HUD continually appear for a session then not appear at all in the next session is enough to drive anyone mad.

Today is another example of this ... works fine for the first session ... play another about 90 minutes later and no HUD at all.

What changed in those 90 minutes ??

I am sorry for the delay caused by the holiday and thank you for your patience. Our parsing programmer is working on this issue right now. Once we have a possible fix for this problem and have performed a little bit of internal testing to confirm the fix we will upload it and post it in this thread for you to test and give us feedback. I obviously can't/won't give any sort of specific ETA but we will do what we can to keep you all informed about our progress.

[fozzy71]

The new update has done the trick for me, HUD works great now, thanks!

The only slight problem with it is if a player is sitting at one of my tables and they have an '&' in their name, it causes my HUD to temporarily freeze on all my tables. As soon as that player is gone, my HUD instantly updates itself to the correct names and stats on all tables. (I also have this exact problem with HM2).

This is a known bug with a variety of special characters. Please zip and email a sample of the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com and reference 'HM-4503: Zoom HUD wrong when hero name has non-english chars' in the email.

[kurtjam]

Thanks. Looks like I spoke too soon actually, the new update fixed the lag and it worked great for about 20 minutes, then all the stats turned to -/-/-. Will include it in my email.

[fozzy71]

Thanks. Looks like I spoke too soon actually, the new update fixed the lag and it worked great for about 20 minutes, then all the stats turned to -/-/-. Will include it in my email.

Yes, this is because of the importing/parsing problems in HMONE-47 and HMONE-48 that the programmer is working on today. Hopefully the next internal update link we post in this thread next will have these resolved but I can't be sure if that will be resolved today or not.

[Llanlad]

I would have a pop at your programmer's fozzy .. :D

Whilst they have a little easter break you kopping the brunt of all the flak ... I would ask for a pay rise ! :)

[Spooowi]

sorry but 4 days are gone and nothig happened...

I have HMONE-26 error, means NOTHING works, no HUD, no session reports, no graphs...I just cannot do NOTHING...i cannot play normal tables since 4 days as well...thats just a lot of money i miss...

When you will fix this???

[fozzy71]

I would have a pop at your programmer's fozzy .. :D

Whilst they have a little easter break you kopping the brunt of all the flak ... I would ask for a pay rise ! :)

I go on vacation for 7 days starting tomorrow. :cool:


sorry but 4 days are gone and nothig happened...

I have HMONE-26 error, means NOTHING works, no HUD, no session reports, no graphs...I just cannot do NOTHING...i cannot play normal tables since 4 days as well...thats just a lot of money i miss...

When you will fix this???

I am sorry for the problems. The developers are working on this and other parsing/importing problems today but the fixes are not yet complete. Once it is ready for beta testing it will be posted in this thread.

You should be able to roll back to 1.12.09 from our downloads page to play on normal tables - http://www.holdemmanager.com/Downloads/HmUpdate.exe

[lil_Gaz]

http://i70.photobucket.com/albums/i113/lil_Gaz/XML.png

i get to this page when i click on your link to get the xml file ( http://www.holdemmanager.com/Downloads/ZoomTables.xml )

what am I doing wrong, how can i get this working ?

[lil_Gaz]

nevermind i fixed the problem, downloaded xml notepad and pasted the code into it and then saved the xml file as said in the OP

[Spooowi]

I go on vacation for 7 days starting tomorrow. :cool:



I am sorry for the problems. The developers are working on this and other parsing/importing problems today but the fixes are not yet complete. Once it is ready for beta testing it will be posted in this thread.

You should be able to roll back to 1.12.09 from our downloads page to play on normal tables - http://www.holdemmanager.com/Downloads/HmUpdate.exe

no! It ist not working with 1.12.09 any more as well! thats really the problem....

[fifilein]

just to understand the changelog for the 10th april version, the import is fixed, the hud not yet - or?

[Gonzalez]

Holdem Manager shows my HUD from the very first hand, even when I have "Auto-import" off!

what the heck?

[Sarek]

In 10th april version import works (for me at least)

Regarding Zoom HUD without autoimport: HM will show Zoom stats, but is autoimport is OFF - will not update database information with new played hands. It will show in HUD only stats you already have in DB.

[Llanlad]

Still having the same old problems ..

Hud works one session .. goes awol the next ..

Enjoy your vacation fozzy :)

[Gonzalez]

does the HUD "refresh" every new hand? With the previous releases, the players didn't had their stats updated. A player with a sampe of 90 hands, had that same sample during the whole session, no matter how many hands I played against him

[morny]

Hi,

Here is the latest internal version, please create a new database before testing this version since its still undergoing internal testing.
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_012Apr2012a.exe%20.exe

Known issues:
No Hero HUD when playing live - The structure of the HM1 database doesnt allow us to work the Hero HUD when playing live without introducing other consequences, this was also the case for Rush and at the moment there isnt an easy fix

Emailed hands from stars support being detected incorrectly as non zoom, this is quite a difficult fix which could significantly slow import speeds with a quick solution so were looking into a more efficient solution which wont affect importing speeds.

Some minor bugs were trying to narrow down, we have seen occassionaly the HUD doesnt work i.e it lags 1-2 hands behind, this doesnt mean its actually lagging is just the normal HUD showing the stats when they update AFTER then hand is imported rather than the zoom hud which shows as the hand starts, we only have seen this a couple of times internally but once you restart HM1 then problem seems to go away for good, please let us know if you experience something similar.

Fixed Issues:
Several Tables not showing a HUD
Some hands not importing as Zoom correctly
Auto pull information from table title rather than relying on manual updating of xml file with names, table types.
Huds moving from seat to seat each hand if you didnt setup the hero name in Hud Options > Setup Hero Names
Improved preferred seating issues
Zoom stats and Non Zoom Stats not being seperated

[kiwikaki]

what the hell is wrong with hem1 and hem2 ... i get the same god damn bug on both and i tried every versions and everything.

hud wont update properly after i fast fold a hand it still shows the player from last hand. Sometimes it will work and the next hand it wont

How can i have this bug on both hem1 and hem2 , i put everything to run as administrator , tried many versions , made new databases and still get this.

[TheHate]

are the cbet stats working alright in this version? seems silly for me to be a guinea pig and test this beta release when it could cost me loads and loads of money

[morny]

what the hell is wrong with hem1 and hem2 ... i get the same god damn bug on both and i tried every versions and everything.

hud wont update properly after i fast fold a hand it still shows the player from last hand. Sometimes it will work and the next hand it wont

How can i have this bug on both hem1 and hem2 , i put everything to run as administrator , tried many versions , made new databases and still get this.

Please email hm2support@holdemmanager.com to arrange a teamviewer session, Download this file to your desktop - http://www.holdemmanager.com/teamviewer as our license is only compatible with version 5 of teamviewer, if you have version 6+ we wont be able to connect to you. Well trouble shoot what the issue is during the remote session


are the cbet stats working alright in this version? seems silly for me to be a guinea pig and test this beta release when it could cost me loads and loads of money

I'm not aware of issues with the cbet stat in HM1, if your having an issue please give me some details on the actual stat and ill look into it? Also note that if you have any concerns about using a beta build you should wait for a stable release, this is optional if you would like to test if an issue affecting you is fixed and give us additional feedback

[quakes]

Hi,

Here is the latest internal version, please create a new database before testing this version since its still undergoing internal testing.
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_012Apr2012a.exe%20.exe

Known issues:
No Hero HUD when playing live - The structure of the HM1 database doesnt allow us to work the Hero HUD when playing live without introducing other consequences, this was also the case for Rush and at the moment there isnt an easy fix

Emailed hands from stars support being detected incorrectly as non zoom, this is quite a difficult fix which could significantly slow import speeds with a quick solution so were looking into a more efficient solution which wont affect importing speeds.

Some minor bugs were trying to narrow down, we have seen occassionaly the HUD doesnt work i.e it lags 1-2 hands behind, this doesnt mean its actually lagging is just the normal HUD showing the stats when they update AFTER then hand is imported rather than the zoom hud which shows as the hand starts, we only have seen this a couple of times internally but once you restart HM1 then problem seems to go away for good, please let us know if you experience something similar.

Fixed Issues:
Several Tables not showing a HUD
Some hands not importing as Zoom correctly
Auto pull information from table title rather than relying on manual updating of xml file with names, table types.
Huds moving from seat to seat each hand if you didnt setup the hero name in Hud Options > Setup Hero Names
Improved preferred seating issues
Zoom stats and Non Zoom Stats not being seperated
This version is working well, only problem is that the BB fold vs BUT steal stat (and similar stats) are blank (they didn't work in any of the .10 versions either).

[kremsy]

Hello HM-Team,

Today I updatet to 12.April version, after the update I purged the zoom hands to Reimport it correctly, but the problem is it dont import it, 2 files were Importet the others not. The names of the most files was renamed to something like this: 22082208220822082208220822082208220822082208220822 08220822082208220822082208220822082208220822082208 22082208220822082208220822082208220822082208220822 082208HH20120405 McNaught #4 - $0.01-$0.02 - USD No Limit Hold'em

Also i tried to change the name back to standard: HH20120410 McNaught #8 - $0.01-$0.02 - USD No Limit Hold'em but it didn't import too.

Edit: When I Rename the files and put the folder to Auto Import than the files get Imported every 5 seconds and to the name HH20120410 the string 21052105 gets added every time.
Today I tried to play some hands, these got Imported correctly.


I hope you can help me.

Best regards,
kremsy

[morny]

This version is working well, only problem is that the BB fold vs BUT steal stat (and similar stats) are blank (they didn't work in any of the .10 versions either).

Thanks were investigating this now


Hello HM-Team,

Today I updatet to 12.April version, after the update I purged the zoom hands to Reimport it correctly, but the problem is it dont import it, 2 files were Importet the others not. The names of the most files was renamed to something like this: 22082208220822082208220822082208220822082208220822 08220822082208220822082208220822082208220822082208 22082208220822082208220822082208220822082208220822 082208HH20120405 McNaught #4 - $0.01-$0.02 - USD No Limit Hold'em

Also i tried to change the name back to standard: HH20120410 McNaught #8 - $0.01-$0.02 - USD No Limit Hold'em but it didn't import too.

Edit: When I Rename the files and put the folder to Auto Import than the files get Imported every 5 seconds and to the name HH20120410 the string 21052105 gets added every time.
Today I tried to play some hands, these got Imported correctly.


I hope you can help me.

Best regards,
kremsy

Try moving the hands to a new folder and reimporting them if the problem persists please email the hands to hm2support@holdemmanager.com and detail a summary of the issue your having

[Daniel]

I get a timeout error when updating to April 12 version. What now?

[road_runner]

This version is working well, only problem is that the BB fold vs BUT steal stat (and similar stats) are blank (they didn't work in any of the .10 versions either).

I imported about 5k hand sample into a new DB with 1.12.10 and i have stats for BB fold, BB defend and BB reraise steal from BTN,
I am attaching a screenshot61851
Can you try the same (small sample in a new DB)

[kiwikaki]

why is there no sb 3bet vs btn steal

[Patvs]

I get a timeout error when updating to April 12 version. What now?




the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)
Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.


--



We're aware of the (positions) fold vs (positions) steal stats not working in HM1, and are working on a fix.

[Llanlad]

Does this new update solve the hand history problem ?

Getting a Zoom HUD one session and not the next meant it became very sporadic and was damned annoying tbh.

[Patvs]

Does this new update solve the hand history problem ?

Getting a Zoom HUD one session and not the next meant it became very sporadic and was damned annoying tbh.


I can't duplicate that issue. Try :
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_012Apr2012a.exe%20.exe

[Daniel]

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)
Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.


--



We're aware of the (positions) fold vs (positions) steal stats not working in HM1, and are working on a fix.

This was a pop up from postgres I think and does not seem to go away. I let this run for 2 hours. Nothing wrong?

[morny]

The release i just posted wont need to run the update so you shouldnt have any issues with it but let us know if you do

[Patvs]

Try:
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_012Apr2012a.exe%20.exe

Run dbcontrolpanel.exe and create a new database and connect to it if you have connection issues..

[quakes]

I imported about 5k hand sample into a new DB with 1.12.10 and i have stats for BB fold, BB defend and BB reraise steal from BTN,
I am attaching a screenshot61851
Can you try the same (small sample in a new DB)
I meant in the HUD and hud pop ups. Mine work in reports.

[Patvs]

BB fold vs BUT steal stat (and similar stats) are blank (they didn't work in any of the .10 versions either).



This is a known issue. We're working on a fix for the HUD/popups.

[Daniel]

The release i just posted wont need to run the update so you shouldnt have any issues with it but let us know if you do

I do....

pop-up when running this version: HM is about to update DB structure

[TheHate]

I'm not aware of issues with the cbet stat in HM1, if your having an issue please give me some details on the actual stat and ill look into it? Also note that if you have any concerns about using a beta build you should wait for a stable release, this is optional if you would like to test if an issue affecting you is fixed and give us additional feedback

Oh, my bad, I confused one of your malfunctioning products (HEM2) with the other (HEM1) and confused the malfunctioning fold to cbet stats with the malfunctioning fold vs btn steal stats

Also note that I cannot wait for a 'stable' release if I want to play Zoom poker because all of your releases so far have had pretty huge bugs so it's either getting a beta build or not playing. I think given those options, I'm gonna go ahead and choose Pokertracker, thanks. It's funny how I paid money for HEM1, paid money for HEM2 and now if I want to play zoom I have to use the free PT4 beta.

[morny]

Sorry there is an update but only a small one for Zoom, you shouldnt get the long delay or any of the disk space message on the previous versions

[Daniel]

Sorry there is an update but only a small one for Zoom, you shouldnt get the long delay or any of the disk space message on the previous versions

OK it works. But HUD lags at least one hand. If I take my time (not fold ASAP) the HUD is alway at least 1 hand behind. So when starting a new hand, I get the stats of the previous one. Even if the hand lakes long (3 streets with showdown), still the wrong names...

[kiwikaki]

everytime someone has a & character in his name , my hud is wrong on that zoom table

[kiwikaki]

Lets say im playing 6 zoom tables , and im playing a hand on one of the table with this player with the & in his name

When i fold or fast fold hands on all the other 5 tables , the hud will not update on any of them until this player is not on any of the tables

[Llanlad]

I can't duplicate that issue. Try :
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_012Apr2012a.exe%20.exe
A tiny part of me dies when i read this ...

fozzy seem to suggest there was a load of bugs due to the HH change at Stars and was probably the main reason why my HUD became so sporadic ..

I shall download the latest patch and open the umpteenth new database ..

Whats happened HEM ?.. you where always so good in sorting out the few problems we ever had with HEM1.

[schoola]

I have the problem of the "rotating" HUD, too (hud-elements are not in the right position) plus the hero-stats are is shown, even though it is disabled in the options.

I'm using the newest build, from April 12th.
I have set up the seating preference in the PokerStars and HoldemManager Software.
I have also set the the HeroName in HoldemManager. Everything else (import/stats) seems to work fine.

This might have to do with my hero name itself. It contains an | (not an 'L' or 'l' but a vertical line, ALT+0124). HM alwas displays my HeroName without that character, for example in the Reports-Section under Player, or if I search for that player. So if my name would be "aaa|bbb" HM would display it as "aaabbb". But this was also the case in older HM versions. My database is setup as an Unicode database.

EDIT:
Ah from the other thread in this forum I found out that diasabling prefetching might help. It solves the problem for me, no everything works fine, thanks.

[Darkyz]

After creating a new database the HUD works perfect, only i cannot see the hands in HM. How do I fix this? I selected my nickname, but the hands dont appear in reports or sessions. Also, if i click on players (has hundreds of players in it) i cannot see anything. Also, I just switched back to my old database for another pokersite, and HM doesnt want to start up anymore. Please assist

[Sarek]

Set All hands (by date)
all games
clear filters

I saw in TV it sets to "all Omaha"

[Darkyz]

Thanks, I'm going to try it, but HM won't start up. I just switched back to my old database for another pokersite, and HM doesnt want to start up anymore. It just stays in the start up screen and i get the 'irresponsive' message. How can I get to Database Management outside the program?

[Patvs]

Run dbcontrolpanel.exe from the HoldemManager folder.

[Llanlad]

Well done guys ..

This latest update is worse than the last one, im now only getting a HUD on one table with the stats all over the shop .. im even finding stats of players that are even on my damn table.

I feel like throwing a utter tirade of abuse your way because you are letting HEM1 users down badly ... but whats the point !

[Darkyz]

Run dbcontrolpanel.exe from the HoldemManager folder.

Thanks guys!

1 more question: Is it correct that this works for maximum 4 tables? On tables 5 and 6 the HUD doesnt work.

[NLMast3rMind]

Hi HM today I updated to the latest version of April 12th 2012..
everything works fine I now get zoom tables and non zoom tables on the hm database
only my own HUD vanished how do I get it back? (on normal tables my HUD works normally) before I had the april 8th version and my HUD did appear on the ZOOM tables!

[aspidx]

How to fix stats appearing randomly? There is hero name is "setup hero names" in HM.

[huntz]

Well done guys ..

This latest update is worse than the last one, im now only getting a HUD on one table with the stats all over the shop .. im even finding stats of players that are even on my damn table.

I feel like throwing a utter tirade of abuse your way because you are letting HEM1 users down badly ... but whats the point !

This....please fix it

[Patvs]

Hi HM today I updated to the latest version of April 12th 2012..
everything works fine I now get zoom tables and non zoom tables on the hm database
only my own HUD vanished how do I get it back? (on normal tables my HUD works normally) before I had the april 8th version and my HUD did appear on the ZOOM tables!



Hero stats were temporarily disabled in this build.

[Patvs]

Thanks guys!

1 more question: Is it correct that this works for maximum 4 tables? On tables 5 and 6 the HUD doesnt work.



It work fine with 6 tables. (and in the past with 8+... stupid Stars limits it to 6 tables now)
The main issue is: the HUD can show the wrong stats (for the wrong players) which is triggered if a player name has a & " symbol.

This will not cause issues if you encounter this problem at a regular table. Only at a Zoom table.

[NLMast3rMind]

Hero stats were temporarily disabled in this build.

should I go back to the previous version? or will u guys get a new update within a few days with the hero HUD working again?

[kiwikaki]

when is this & bug gonna be fixed , for god sake

[Patvs]

Hero HUD will be back in the next build. Downgrading from 6646 to 6635 should also fix it.


"%" symbol, I just bumped the ticket on this.
HM2 had issues with < > / \ ? "
HM1 has issues with & | (vertical line). If you encounter another symbol/character that likely causes the same issue, please PM me what the player name was so I can add the info to the bug ticket.

[kiwikaki]

nvm

[Darkyz]

It work fine with 6 tables. (and in the past with 8+... stupid Stars limits it to 6 tables now)
The main issue is: the HUD can show the wrong stats (for the wrong players) which is triggered if a player name has a & " symbol.

This will not cause issues if you encounter this problem at a regular table. Only at a Zoom table.

It doesnt work on 1-2 full ring! The rest works fine

[huntz]

my hud stats are either all messed up showing players not even on my table or it just doesnt show at all.When will there be a proper fix for this ....getting frustrated.

[Darkyz]

Run dbcontrolpanel.exe from the HoldemManager folder.

I cant get holdemmanager to start anymore, only with my new 'zoom' database. The other databases are not accessible as i cannot get further then the start up screen, which after a while becomes irresponsive

[kiwikaki]

for god sake fix this & character bug allready

[morny]

Please try this version http://www.holdemmanager.com/Downloads/HmUpdate_Release16Apr.exe

Should fix the character issues, the vs steal stats and also the hud moving about, one note if your using an alias for the first time or creating a new database youll need to restart HM after importing hands for that hero

Again with these untested versions i recommend waiting for a stable release if your unsure about trying it but your help will speed up us getting a solid build out so if you can give feedback its always very much appreciated.

Please also realize if your HUD is always wrong this is nothing to do with the people with & causing the problem and its likely a setting issue, please start a new thread in the HM1 forums and explain your issue and well work through a solution.

[NLMast3rMind]

Hi Morny,
thx for the update, do u know when the HUD of HERO will be released again for ZOOM? my own works on normal tables not on zoom though.

[morny]

Thats a difficult one to answer because it will require a lot of work to make it work without affecting peformance significantly due to the database structure. Were continuing to look into it.

One update: Were noticing that if the HUD does stop working the fix is to keep playing on a zoom table and then restart HM1 while still playing away, problem fixes itself then you restart the import and give it a couple of hands and it seems to work flawlessly then for hours/days. This is a right pain to track down because once we duplicate it and fix it we cant reproduce for another couple of hours or days. Were going to add logging but try that fix in the meantime while we continue to work on it.

This also causes the issue with the hero hud moving around, if you see the Hero HUD this means the Zoom HUD is not working and you have the bug i just mentioned, if zoom is working you should have no hero HUD

[kiwikaki]

it doesnt even fix the & bug , the hud still wont update if someone has & in his name

[flaviusO]

Hi

I updated to this last release and I still have the same problems:

Zoom Hands are imported but I can't see them in reports/sessions, etc
The Hud is showing the stats for the correct players but in different spots not where they are seating (it shows hero hud aswell)

I have the seat set to '4' on 6max. I'm gonna use the Lebron James technique, what should I do?

[zombie]

Please fix euro-sign in player notes. If i enter € in the player notes it messes up the notes when i read them again in a replayer for example.

[erick222]

i downloaded the lat version but the stats move constantly in each hand

[Sloffy]

I downloaded the latest version but the HUD lags behind one hand. How to fix?

[struferga]

Running the latest beta release, I get the following error whenever I run a report for the entire month in the report tab: ERROR: 22012: division by zero

If I run a report on just today, it works and it only occurred after a specific day this week, so it might have something to do with a hand history file

[morny]

Here is the latest HM1 update with some minor fixes, were still working on the issue where the HUD occasionally doesnt work, closing HM while continuing to play a zoom table and restarting HM seems to fix it

http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10a_Internal.exe

[kiwikaki]

does that fix the & bug

[jarrydg]

I downloaded the latest version but the HUD lags behind one hand. How to fix?

Same problem, happens in both the last 1.12.09 and the new 1.12.10a.

[Vitach]

I have an a timeout error when updating DB. Wtf? Now i have to create a new database? But its to large.. how can i buckup to 1.12.09?

[Patvs]

the HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)
Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.

[Kybert'76]

Running the latest beta release, I get the following error whenever I run a report for the entire month in the report tab: ERROR: 22012: division by zero

If I run a report on just today, it works and it only occurred after a specific day this week, so it might have something to do with a hand history file

+1

[kiwikaki]

i found another character bug that makes the hud not update if this player is on the table for HOLDEM MANAGER 1

PokerStars Zoom Hand #79122505576: Hold'em No Limit ($1/$2) - 2012/04/19 13:48:29 ET
Table 'Holmia' 6-max
Seat 1: KiWiKaKi ($636.08 in chips)
Seat 2: EluSiveMark ($433.52 in chips)
Seat 3: ryanmack91 ($245.15 in chips)
Seat 4: L.E.V. "11" ($257.20 in chips)
Seat 5: hjaeger ($252.99 in chips)
Seat 6: K/\uTOPok ($302.21 in chips)
EluSiveMark: posts small blind $1
ryanmack91: posts big blind $2
*** HOLE CARDS ***
Dealt to KiWiKaKi [Ks Kd]
L.E.V. "11": folds
hjaeger: folds
K/\uTOPok: folds
KiWiKaKi: raises $2 to $4
EluSiveMark: folds
ryanmack91: folds
Uncalled bet ($2) returned to KiWiKaKi
KiWiKaKi collected $5 from pot
KiWiKaKi: doesn't show hand
*** SUMMARY ***
Total pot $5 | Rake $0
Seat 1: KiWiKaKi collected ($5)
Seat 2: EluSiveMark (small blind) folded before Flop
Seat 3: ryanmack91 (big blind) folded before Flop
Seat 4: L.E.V. "11" folded before Flop (didn't bet)
Seat 5: hjaeger folded before Flop (didn't bet)
Seat 6: K/\uTOPok folded before Flop (didn't bet)

it is player L.E.V. "11"

[Gonzalez]

why you minraise? :D

[flaviusO]

After updating to 1.12.10 and then 1.12.10a I can't see in reports/sessions any hands played after I made the update... When will you release somthing solid?

edit: the auto import folder is set correctly and it says it's importing...

[warsaw]

is this possible to set the HUD the way that I would only see my own hands from a given session? So far (I guess as a default) I get all the hands from my database. Of course I would like to see all other player's hands as usually. Would appreciate the reply.

[belg_owner]

hey, i updated the last hud, when i try to play zoom, the table comes up in my hud 'box', but there are no screens, or no hands on any oponents, there is no history at all, neither there is any screen on the zoom, its just pokerstars without hud?!

What do i have to do so i can run it like i could run it in rush full tilt poker?

[pchelasso]

hello,
I have just updated HM 1 to 10a and suddenly my hud is one hand behind the stars - any idea why?
Secondly my hud doesn't show stats for some players whose I have in database for sure.

Any help would be much appreciated...

[netsrak]

When installing the update please make sure your stars client is not running.
After installing the update please reboot your computer and try again.
Stars Client must run as administrator.

[cbarrado]

hello,
I have just updated HM 1 to 10a and suddenly my hud is one hand behind the stars - any idea why?

Same here, i can´t get it to work. Any advice woulb be appreciated


hey, i updated the last hud, when i try to play zoom, the table comes up in my hud 'box', but there are no screens, or no hands on any oponents, there is no history at all, neither there is any screen on the zoom, its just pokerstars without hud?!

You have to select HOLDEM in the list that probably shows OMAHA right now, on the top right of the reports screen


Secondly my hud doesn't show stats for some players whose I have in database for sure.

Tick the option of mix FTP rush hands and normal or whatever, in the aditional HUD options

[pchelasso]

Tick the option of mix FTP rush hands and normal or whatever, in the aditional HUD options

It's not that. I have played some hands and for unknown reasons I have no stats for some villains. In replayer I can see it but during the session HUD shows 0 hands for them.


When installing the update please make sure your stars client is not running.
After installing the update please reboot your computer and try again.
Stars Client must run as administrator.

3x check

[morny]

Here is another update that should fix the weird characters causing hud not to update and some other minor issues http://www.holdemmanager.com/Downloads/HmUpdate_Release20thApril-1.exe, if your Zoom hud is not working please keep playing on a zoom table, close HM1 and restart it while continuing to play on the zoom table and if the problem still persists after that email support@holdemmanager.com and let us know a suitable time and timezone to do a teamviewer session

Pchelasso, if you create a new database and reimport the hands do you get the same issue? It might be that you imported some of the hands when we had issues with how HM was classifying zoom hands, if not also schedule a teamviewer session with us

[struferga]

Running the latest beta release, I get the following error whenever I run a report for the entire month in the report tab: ERROR: 22012: division by zero

If I run a report on just today, it works and it only occurred after a specific day this week, so it might have something to do with a hand history file

Error is still present after todays update.
No reports work for this month, which is a bit annoying

Edit:
When I take out "new stars VPP" of the reports, they work.

[James666]

HUD is 1 hand behind any advice would be great after 1 month without a serious update, thinking about switching back to PTR they make updates of their products, seems that HM1 customers are not welcome anymore, but rather then updating to HM2 (that's what they want $$$) i buy PTR out of principle when nothing changes here...

[Patvs]

There are HM1 updates nearly daily.
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release20thApril-1.exe
If you still have a lag with the Zoom HUD, Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

[James666]

mail sent

[Bavarese]

Everything works fine beside ONE THING:

My Hero-Stats are missing at the table! I already controled if Hero Stats are enabled in Player-Preferences and the right Hero name is set. Everything's ok, but still no stats!

Anybody could help me??

Thanks a lot.....

[DogNamedBluff]

My Hero-Stats are missing at the table! I already controled if Hero Stats are enabled in Player-Preferences and the right Hero name is set. Everything's ok, but still no stats!
This issue has been reported by a few customers. We have forwarded this issue to our bugs department for further investigation.

[Bavarese]

This issue has been reported by a few customers. We have forwarded this issue to our bugs department for further investigation.

THank you very much!

[struferga]

Any update on this division by zero error?

[Patvs]

Any update on this division by zero error?

if you have the wc-rake Custom stat in your reports please remove it,

[struferga]

I used to have that stat in my reports, but removed it a while ago, I do use the standard HEM rake stat and the new stars vpp stat.

[netsrak]

New stars VPP stat also causes this.

[RainbowJJ]

I have updated with the latest updates and my HUD is working, but the stats that the HUD i showing is 1 hand old. What can I do to fix this?
Best regards
Henrik

[pokerman777]

Pokerfest support must be priority number one for you now.

[Ruud_1988]

Waited some time with updating from v1.1209. Updated to 10a today. Everything works fine except the stats from Hero. As mentioned earlier in this thread, those don't show up.

[Bavarese]

Waited some time with updating from v1.1209. Updated to 10a today. Everything works fine except the stats from Hero. As mentioned earlier in this thread, those don't show up.


This issue has been reported by a few customers. We have forwarded this issue to our bugs department for further investigation.

so, it's on the way! :cool:

[dimadu]

hi. my zoom stats are a total mess. showing zeros all over the place. missing a lot of hands etc. am using 1,12,10a. what to do?

[Ohsnapcracklepop]

Hey i updated my HM1 to 1.12.10 and my hud only shows up on 1 of 4 tables. for example if the tables are called Stars, Stars #2, Stars #3, Stars #4. It will only show up on Stars. and the HUD is not correct with the player that is sitting in the seat. I thought it might be lagging but the HUD that pops up isnt the player that was sitting in the seat before so its like completely random stats popping up. Any help would be appreciated.

[macmust]

Player stats are moving around every hand, including hero stats.
Hero stats show while I have it disabled.
I have latest update.
This problem has been since 1st Zoom update.
Maybe it`s because I have symbol in my username, PT3 can`t even import because of my username, shows errors.
Username is The Assassín

[FlopM]

The session stats and also any auto imported stats are not showing, only mined hands. Please help!

[2Tuzai]

The session stats and also any auto imported stats are not showing, only mined hands. Please help!

Same to me after last update i cant see any stats only that i had before update

[Patvs]

Player stats are moving around every hand, including hero stats.
Hero stats show while I have it disabled.
I have latest update.
This problem has been since 1st Zoom update.
Maybe it`s because I have symbol in my username, PT3 can`t even import because of my username, shows errors.
Username is The Assassín


Which "symbol" is in this username? The i isn't an i but a í? I added this issue with í to the bugticket.

[macmust]

Which "symbol" is in this username? The i isn't an i but a í? I added this issue with í to the bugticket.

Yes í í í

[Llanlad]

I seem to be having a fair bit of lag when playing Zoom using XP, thankfully the HUD seems to have settled down and works ok.

I seem to be getting cursor lag more than anything and mainly when it imports the hands as i seem to have a load of duplicates imported every time ... the longer the session goes on ... the duplicates increase ..

I can normally 16+ table on the normal tables without this problem so was wondering if there is anything i can try to remedy this problem ?

Thanks

[thegr8str8]

There are HM1 updates nearly daily.
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release20thApril-1.exe
If you still have a lag with the Zoom HUD, Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.


My hud is popping up, yet there is either a delay/lag or some other issue causing the HUD to be completely out of sync with all of my zoom tables.

[bL1z]

Hero's stats do not show in the HUD (while playing Zoom), eventhough "Disable Hero in HUD" is disabled. Hero's stats do show up in the Replayer btw.

how do I fix this issue?

edit: just read that this feature is not yet available. guess I'll just wait then. ;)

[helbost]

HUD is 1 hand behind any advice would be great after 1 month without a serious update, thinking about switching back to PTR they make updates of their products, seems that HM1 customers are not welcome anymore, but rather then updating to HM2 (that's what they want $$$) i buy PTR out of principle when nothing changes here...

Hi,
My HUD was 1 hand behind too. This problem only happens if i open Holdemmanager first and than Pokerstars. If i first log into PS and than open HM everyting works perfect.

best regards,

[Gdog]

After updating to 1.12.10 and then 1.12.10a I can't see in reports/sessions any hands played after I made the update... When will you release somthing solid?

edit: the auto import folder is set correctly and it says it's importing...

+1

I have the same problem now. Hands are being imported as the HUD is working fine but they do not show up in the Reports section.

Any advice?

[dimadu]

seems like a good strategy. ignoring bugs until everyone buys the new product

[dimadu]

your shop security for credit cards and skrill payments is ridic annoying!

[netsrak]

If the hud is lagging: please make to start the Stars client as administrator and as helbost posted above it sometimes helps to start Stars before Holdemmanager.
Hero Hud is not available for Zoom.
If you see -/-/-/- stats for all players in the hud you need to enable "Include hands from other limits" and "Mix FTP Rush and non rush hands" in the additional hud filters
For empty reports please check your filters, date/time, player name and gametype settings. Please clear your filters (filter->clear) one time although it seems like no filters are defined.
Problems with special characters are still investigated.

@dimadu: what exactly do you mean? Can you contact sales@holdemmanager.com directly about the security problems?