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View Full Version : HEM keeps closing



FalconTi0
11-13-2009, 09:41 PM
Everytime I open HEM, my Norton anti virus closes it. Any suggestions?

fozzy71
11-13-2009, 11:17 PM
Virus warning? if so, try this:

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


If it is the firewall causing it:

1. Start > Programs > Norton Internet Security
2. Click on Settings > Personal Firewall > Configure
3. Click on Program Control > Add
4. Add the files mentioned here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
5. Click Modify > insure there is a check beside "Allow All" > OK