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Natchez Too
11-13-2009, 03:19 PM
Gulp!

This is the message:

This application has encountered an error: 0x8000FFFF, with the following description:

Catastrophic Failure

Please contact the publisher of this application for more information.

Now what?

Help.

Natchez Too

fozzy71
11-13-2009, 05:38 PM
First just try installing the update - http://www.holdemmanager.com/downloads/HmUpdate.exe

Make sure the update is installing to the proper \holdem manager folder

If that doesnt help, try doing a reinstall with revo uninstaller. http://www.holdemmanager.net/forum/showthread.php?t=20816

If you need assistance with that Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.

Making 2 new threads for the same problem will not get your question answered any faster.

Natchez Too
11-13-2009, 06:46 PM
Thanks for your help. The http://www.holdemmanager.com/downloads/HmUpdate.exe downloaded flawlessly, went into the right folder magically, and HM will now open. I have not tried it in a tournament yet, though, but based on this I fully expect it to work.

Thanks again,

Natchez Tooo