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fr41s3r
11-13-2009, 07:30 AM
The Message:
An error occured while trying to clear the serial code......

I tried to manually clear, but I can't find holdemmanager.exe.ldat in my Hold'em Manager folder even i checked the " Show hiden files"....

I've updated the latest patch, before i tried ti clear it.

netsrak
11-13-2009, 07:56 AM
Does this help: http://forums.holdemmanager.com/showthread.php?t=20612 ?

fr41s3r
11-13-2009, 08:27 AM
Does this help: http://forums.holdemmanager.com/showthread.php?t=20612 ?


Finally i find it. I've managed to delete. Everything OK.

PlayMaker
12-22-2009, 02:25 PM
Does this help: http://forums.holdemmanager.com/showthread.php?t=20612 ?

Help me fast... I can't find that holdemmanager.exe.ldat file. Can't clear my licence. Please help quickly.

I can't also find this file: C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic

fozzy71
12-22-2009, 06:17 PM
Are sure you have all system hidden files unhidden?

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html

http://www.holdemmanager.com/downloads/images/hidden.jpg


1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.

Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.net.


Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then reset your code, then logout/login, to verify it was reset.


If none of that helps, try this:

1. Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

2. Create a new text document in the Config folder and name it LicDebug

3. Open HM and register the scanner

4. Close HM and delete the LicDebug.txt file