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44OKP44
11-12-2009, 06:14 PM
hi, i have just purchased your software and tried to install it, i went through all the neccasary steps and reached the point where you have to connect to the postgres stuff and i couldnt. I went back and realised that although i have installed this postgress i did not unzip the files from the zip file. do i need to start again and do so, and how do you unzip fils as i have no idea?

Also will this mean i will need to make a brand new postgres things or not?

fozzy71
11-12-2009, 09:27 PM
If you only double clicked the .zip download, you only opened it up in a preview window of sorts.

- Right-Click > Extract All to your .zip file.
- That should create a new folder with the contents, which should allow the setup to run properly.
- If you have any issues with the windows not having an Extract menu under Right-Click, try www.7zip.org.

If you need to reinstall it: http://forums.holdemmanager.com/showthread.php?t=20755

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


If you still have connection issues let us know where you are at now, and what firewall/anti-virus you use.