Hud not working on FTP

[Verbalkint]

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.09.01

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

I only play on Full Tilt, NL 6Max

2a) Have you clicked the Start Auto Import Button?
Yep

3) Have you the settings exactly as per the FAQ for your site?
Yep

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

C:\Program Files\Full Tilt Poker\Handhistory\BaekeJ

5) Are the hands being imported into Holdem Manager?
No

5a) Do they import if you create a new database?
No

6) Have You Tried the Table Finder and did it work?
It picks up tables yes and I can see who’s sitting there

7) If you open the HH are they written in English?
Yes

8) If your using Vista have you UAC disabled?
Yes

9) Have you attached the holdemmanager.config file?
Should be included

[fozzy71]

......

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

C:\Program Files\Full Tilt Poker\Handhistory\BaekeJ

Please try moving your hand archive out of the full tilt folder.

We normally suggest you use C:\HMArchive, but you can put it anywhere, as long as it isnt near an auto import folder.




6) Have You Tried the Table Finder and did it work?
It picks up tables yes and I can see who’s sitting there
......

You are referring to the Table Manager, not the Table Finder.

Try the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

[Verbalkint]

First off, thank you for your answer.

I've moved it to a folder called C:\HMArchive

Secondly, I don't get a table manager (the popup when I start importing doesnt show up)

[fozzy71]

1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.

[Verbalkint]

Probably stupid of me but I don't know how to do step 4, when I change the name and start HEM it just starts up as normal without re-installing???

[URBEHIND]

I am having same issue.... everything is importing fine but the hud will not display... I have downloaded the most current version. everything was working fine until FTP updated

[fozzy71]

Probably stupid of me but I don't know how to do step 4, when I change the name and start HEM it just starts up as normal without re-installing???

Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/windows/showextensions/

Try renaming it again. It shouldn't 'reinstall' hm, but it will give some warnings about no config file and it will recreate it.


I am having same issue.... everything is importing fine but the hud will not display... I have downloaded the most current version. everything was working fine until FTP updated

Please start your own thread so we dont confuse the both of you:

1) Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate1.09.00.exe
2) If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174
3) Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php

[Verbalkint]

it works again, thank you for the great help :)