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eXsh0p
11-12-2009, 02:03 PM
Good day !

Few time ago my computer was infected by couple of viruses and most of programs ( HM too ) Antivirus doesnt helps . The only way I have is reinstalling system . Can I save my present license key or I'll need a new one ?

Thanks.

fozzy71
11-12-2009, 02:54 PM
Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe



You can use the same code for 2 PC's, just choose the PC#2 slot when registering.

Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then change your code, then logout/login, to verify it was reset.

eXsh0p
11-12-2009, 03:34 PM
Problem was already fixed , Fabio did it quite fast and good !
Thanks , that was the best tech support in my life , but I'll try not to dusturb you anymore :)