Hands Not Importing Properly on Stars SnGs

[Pyreneanibex]

Hi,

I play the $16 turbo SnGs on stars. I have the latest version of HEM 1.09.01. I use vista and my UAC is always turned off.

I've recently started reviewing hands on HEM and it seems that a large proportion of hands are missing from my database. The results are recorded without any mistakes but it's just that the hands are missing. For example, I'd win a tournament and HEM would record that down correctly, but when I look through the HH on HEM it will only show say 40% of the entire HH. As a very rough estimate, I'd say this happens for around 80% of the SnGs I play.

Any idea what I can do to fix this?

Thanks in advance.

[fozzy71]

This is odd. It is more common for the hands to be there and the results to be missing. What Operating system?

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

I am not sure what to suggest, other than having you send in some tourney files, so we can compare the original text file we import, one at a time, with the number of hands imported.

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread. You can get the original files from your \HMArchive folder.

[fozzy71]

I imported the hands, and then went thru each tourney file 1 by 1 and counted the number of hands in each game, and compared them to the number of hands in the dataview tab for each gam. They all seemed to import properly as far as I can tell. See attached pics.

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

Make sure you export/backup everything before deleting the old DB - http://www.holdemmanager.net/forum/showthread.php?t=20754


If that doesnt help we may want to try a reinstall of postgresql.

[Pyreneanibex]

Hi Fozzy,

It seems that reimporting the hands worked. Thank you for all your help.