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View Full Version : Ongame problem



MiTKoNe
11-12-2009, 11:20 AM
Dear HoldemManager Support,

I'm playing in Ongame network and HEM can't read my hand history files. I choosed the right directory,
but nothing. The files are same like in FullTiltPoker and PokerStars - txt format and everything is ok there.
I play SNG FullRing if this matter. Thanks in advance for any help!

P.S. My OS is Windows7

Best regards,
Mitko

fozzy71
11-12-2009, 10:44 PM
Under Windows 7 you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe to be started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executable's and select "Run as admin" from the compatibility tab.

Update to 1.09.00: http://www.holdemmanager.com/downloads/HmUpdate1.09.00.exe

Make sure it is setup properly - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=148

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174