View Full Version : Clear license code

11-11-2009, 02:39 PM

I have holdem manager since few month and i recently got a new a new license code including holdem manager + omaha manager, but i can't clear my actual license code. When i try, the software tell me i have to delete holdemmanager.exe.ldat in my holdem manager folder, but i can't find it. I can see hidden files and folder but i still can't find this file. I can see "holdemmanager.exe" but it's not "holdemmanager.exe.ldat".

Thank you and sorry for my english.

11-11-2009, 03:03 PM
You also need to be able to see al file extensions.

First of all, we need to enable the option to see Hidden Files and extensions: http://www.bleepingcomputer.com/tutorials/tutorial62.html

Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you are still having problems Please email support@holdemmanager.net.

02-20-2010, 03:22 AM

I am having the exact same problem as the OP (bought omaha manager, now other comp won't let me reset the code in order to add the new code). I can't get into HM on that program as the old serial code that it is trying to make a license has been rendered obsolete.

I successfully deleted HoldemManager.lic in XHEO INC, but I cannot for the life of me find holdemmanager.exe.ldat.

I cannot find that file on either of my computers (one of which HEM successfully is working on) - I have unchecked "hide protected OS files" and have "show hidden files" activated.

Uninstalling and reinstalling holdem manager doesn't work at all - it still jumps me into the "online registration" that subsequently fails since it's trying to get a license for the wrong key.

Please help - really frustrating!

Thanks in advance.


02-20-2010, 08:31 AM
Please check this: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html

02-20-2010, 11:58 AM
hi - i have checked that thread and it pretty much just says the same instructions

the bottom line is i CANNOT find that holdemmanager.exe.ldat (on either of my computers), is there any other way to reset the license code in the software other than deleting that file?

02-20-2010, 12:13 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.