HoldEM Manager Constantly crashing?

[PokerKidLive3]

Anyone having this problem. It keeps freezing while importing and won't restart after trying to close it and restart the program. Version 1.09.

[fozzy71]

What operating system? What firewall and anti-virus?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

[PokerKidLive3]

I have done all of that. I have been running HEM for about a month and it just started doing it recently.

[fozzy71]

What operating system? What version of HM? What sites are you playing? What firewall, anti-virus, malware software are you using?

[PokerKidLive3]

I am running Vista, I play at FTP, I am running HEM 1.09, and I run Norton Antivirus.

[fozzy71]

Can you reproduce the crash and post the details from the error window? Otherwise I dont know what to suggest other than a support session so we can try and see what is causing it. Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.