Error: Holdem Manager has stopped working

[mjb268]

I received this msg stating " A problem caused the program to stop working correctly. Windows ill close the program and notify you if a solution is available". I attempted to fix it by turning off (UAC) and then restarting the pc. This problem occurs only half the time... the other half the time it starts no problem.

[fozzy71]

What firewall and anti-virus? If Kaspersky or Comodo try uninstalling it and rebooting to see if it cures it. W7 or Vista? What version of HM?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 (or later for w7) installed.

[mjb268]

vista 64 bit operating system
I am running McAfee firewall - i added to the permission list
Beta version - installed
UAC - disabled
microsoft .net framework 3.5 SP1 - installed
run as admin - unable to check it (its grayed out)

still gives me the error but it continues to run, but if i close the error the program closes.

[fozzy71]

.....
Beta version - installed......

Plese update to the 1.09 Final release -http://www.holdemmanager.com/downloads/HmUpdate.exe

If that doesnt help you will probably want to try a revo reinstall: http://www.holdemmanager.net/forum/showthread.php?t=20816

[mjb268]

i reinstalled it and still received the error - the program does seem to be running correctly in the background

[netsrak]

Any further spyware / tune up / security software in use?
Special desktop themes?
Other programs which could cause the problem?
Your Windows is uptodate, latest service pack installed?

Can you see any details in the error message - screenshot?

[mjb268]

i am running mcafee security center
windows vista is completely updated - all service packs are installed
no error details are given
this error doesn't always occur - maybe 80 % of the time

screenshot

http://s847.photobucket.com/albums/ab39/mjb268/?action=view&current=Screenshot.jpg


i have also turned off mcafee and the error still occurred

error details per windows

Description
Stopped working

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: holdemmanager.exe
Problem Signature 02: 1.9.1.0
Problem Signature 03: 4aef2774
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a9ee532
Problem Signature 07: 12a7
Problem Signature 08: 14
Problem Signature 09: System.InvalidProgramException
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

[Rvg72]

Hi, as a test could you uninstall Mcafee and then try running it again a few times to verify that it is now working. If it is then try re-installing Mcafee using default install settings and see if it continue to work

Roy

[mjb268]

I uninstalled McAfee, made sure windows defender was off, and the errors still occurred

[netsrak]

Could we please arrange a teamviewer session to try to sort this out?

Please send me a mail to netsrak@holdemmanager.net with link to this thread and your forum nick to schedule it.

[mjb268]

email sent

[mjb268]

This problem is still occurring. I would like to get this resolved before I purchase this program.

[fozzy71]

Please email support@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.

[mjb268]

email sent