View Full Version : Reintalled HM to often - Need help
Acefoxx83
11-07-2009, 12:41 PM
Dear HM Support,
i updated my Systems once from XP to Vista (major leak) and now from Vista to Win 7.
Same with my Notebook.
Now i have to often registrated my Holdem Manager.
I cant activate it online, because HM says i should deactivate my old version of HM... but ive format c:, so i cant deactivate ist.
What should i do?
Sorry for my bad english.
fozzy71
11-07-2009, 03:13 PM
Please try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/
To get your current license from your running installation of HEM: Help > Show Serial Number
You will need to sign up, login, and then change your code, then logout/login, to verify it was reset.
If you still have problems, try this:
First of all, we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html
Problems Registering Holdem Manager:
1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)
2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)
3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
Problems Registering Table Scanner:
1. Delete C:\Program Files\RVG Software\Holdem Manager\HEMGUI.dll.ldat (Program Files (x86) if you have the 64bit version)
2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HEMGUI.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HEMGUI.lic)
3. Update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
If you can't find those files, contact support@holdemmanager.net - DO NOT delete any other files with similar names
Acefoxx83
11-07-2009, 11:03 PM
thx that works!
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