View Full Version : Upgrade to Windows 7, HEM doesn't work

11-07-2009, 12:30 PM
I upgraded to Windows 7 and HEM stopped working.

I uninstalled postgres and HEM and reinstalled.

Now when I run HEM, I have two problems:
(1) HEM crashes ("Program has stopped working..") but for some reason it continues to run.
(2) When it tries to connect to postgres it cannot.


11-07-2009, 03:14 PM
Which anti-virus and firewall?

Under Windows 7 you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe to be started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executable's and select "Run as admin" from the compatibility tab.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171


11-07-2009, 04:29 PM
I was able to execute the first two instructions, but the third is beyond my technical capability. I cannot find where to add ports in my McAfee firewall.

Is there some way to pay for premium support and have someone control my screen and get HEM working again?

11-07-2009, 06:52 PM
Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.