vista install problem

[nmaddock]

1) What version of Holdem Manager are you using eg 1.09

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? Pokerstars

2a) Have you clicked the Start Auto Import Button? yes

3) Have you the settings exactly as per the FAQ for your site? yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? C:\Users\nathan\AppData\Local\PokerStars\HandHisto ry\nmaddock

5) Are the hands being imported into Holdem Manager? no it errors

5a) Do they import if you create a new database? no

6) Have You Tried the Table Finder and did it work? didnt work

7) If you open the HH are they written in English? yes english

8) If your using Vista have you UAC disabled? i cannot find UAC on my vista

9) Have you attached the holdemmanager.config file? yes




<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<setting name="ConnectionString">SERVER=127.0.0.1;PORT=5432;UID=postgres;PWD=postgr espass</setting>
<setting name="CurrentDatabase">Holdem Manager</setting>
<setting name="CurrentReportFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentSessionFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentHandsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentGraphsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentVsPlayerFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPreflopFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentResultsFilter">IsTourney,IsTourney,EqualTo,false,True
PokerGameType,PokerGameType,In,0~1~2,True</setting>
<setting name="CurrentPlayerID">0</setting>
<setting name="DateRangeReport">AllHands</setting>
<setting name="DateRangeHands">AllHands</setting>
<setting name="DateRangeGraphs">AllHands</setting>
<setting name="DateRangePreflop">AllHands</setting>
<setting name="DateRangeSession">AllHands</setting>
<setting name="DateRangevsPlayer">AllHands</setting>
<setting name="DateRangeResults">AllHands</setting>
<setting name="LastReport"></setting>
<setting name="AutoImportFolderList">C:\Users\nathan\AppData\Local\PokerStars\HandHisto ry\nmaddock,True,True,C:\Users\nathan\Desktop\Poke r Old Hands
</setting>
<setting name="LastArchiveFolder">C:\Users\nathan\Desktop\Poker Old Hands</setting>
<setting name="LastImportFolder">C:\Users\nathan\AppData\Local\PokerStars\HandHisto ry\nmaddock\</setting>
<setting name="LastImportFileFolder"></setting>
<setting name="LastOmahaFilter"></setting>
<setting name="MinimizeToSystemTray">False</setting>
<setting name="PlayerNumberFilter">2:2,10
3:2,10
4:2,10
5:2,10
6:2,10
7:2,10
8:2,10
9:2,10
10:2,10</setting>
<setting name="InsertStandardizedHandHistory">False</setting>
<setting name="ObservedHandHistorySettings">ALL,3,False,True,6,False,True,3,600,False,True,6,6 00,False,True</setting>
<setting name="AutoApplyFilterChangesToAllTabs">False</setting>
<setting name="AutoImportHelpShown">False</setting>
<setting name="AutoImportTimerDuration">5</setting>
<setting name="HUDDateFilter">12</setting>
<setting name="GroupImportArchiveByDay">True</setting>
<setting name="SessionTimeoutDuration">30</setting>
<setting name="HUDIncludeOtherLimits">True</setting>
<setting name="WilliamHillAlternateDateFormat">False</setting>
<setting name="LaunchHUDWithAutoImport">True</setting>
<setting name="DisableHUDStatsWhenNoHero">False</setting>
<setting name="HeroPlayerIDs"></setting>
<setting name="GraphShowdownWinnings">False,Blue,1,Solid</setting>
<setting name="GraphWinnings">True,DarkGreen,2,Solid</setting>
<setting name="UseGraphicalCards">True</setting>
<setting name="GraphAllInEv">True,DarkGreen,1,Dash</setting>
<setting name="GraphNonShowdownWinnings">False,Red,1,Solid</setting>
<setting name="GraphRakeback">False,DarkBlue,1,Solid</setting>
<setting name="AutoRefreshCurrentTabDuration">0</setting>
<setting name="AutoCloseTableManager">True</setting>
<setting name="AutoRefreshReportsOnChange">True</setting>
<setting name="LogDatabaseCommands">False</setting>
<setting name="SolidGraph">False</setting>
<setting name="ShowWinningRowColors">True</setting>
<setting name="CheckForUpdates">True</setting>
<setting name="PlayerSummaryView">Cash,NL|PL|LIM,ALL,2,10,01/01/2000,01/01/2020,1000,0,100,False,Default Stats</setting>
<setting name="HoldemManagerPosition">Normal,215,26,1242,738</setting>
<setting name="OngameDBDelay">30</setting>
<setting name="HandsSectionFields">HandTimeStamp,StakesBlinds,HoleCards,PreflopPlayer Action,FlopCards,FlopPlayerAction,TurnCard,TurnPla yerAction,RiverCard,RiverPlayerAction,NetAmountWon ,NetBBsWon,EVDifference,ICMDifference,PositionType ,PreflopActionFaced,PreflopVPIPPFR,AllInStreet,EVE quity,WinnerName,WinnerCards,WinnerWon</setting>
<setting name="ReplayerSettings">3,True,True,True,True</setting>
<setting name="AutoRateSelectSettings">1,0,0</setting>
<setting name="SeatingSetting">0</setting>
<setting name="ReplayerSkinToUse">Default Skin</setting>
<setting name="MyDayStartsAt">0:00:00</setting>
<setting name="HandRangeSettings">0,True,True</setting>
<setting name="DailyCompiledStats">True</setting>
<setting name="PromptsShown">WinnerDetailsInHands,</setting>
<setting name="HiddenTabs"></setting>
<setting name="ArchiveHandTime">15</setting>
<setting name="SelectedPokerGameTypeIndex">0</setting>
<setting name="DefaultTourneyTotalBuyin">11</setting>
<setting name="DefaultTourneyRake">1</setting>
<setting name="EnableAutoRate">False</setting>
<setting name="EnableAutoRateInReplayer">True</setting>
<setting name="VsPlayerMinBBs">20</setting>
<setting name="TourneyResultSettings">0,10000,2,40000,0,0,0,0</setting>
</configuration>

[nmaddock]

UAC has been disabled

[fozzy71]

Reinstall PostgreSQL and a clean DB.

http://forums.holdemmanager.com/showthread.php?t=20755

[nmaddock]

this is turning into a disaster, i have tried deleting the database install, reinstanalled manager, i have even tried this on another pc with windows xp, same problem

it errors on import why doesnt it report the errors in some log,

if this cannot be fixed i obviously want a refund, such a cowboy piece of software!!!


WARNING MAKE SURE YOU TRY BEFORE YOU BUY COS LOTS OF PEOPLE ARE HAVING TROUBLE GETTING THIS TO WORK!!!!!!!!!!!!!!!!!!!!

[netsrak]

This is a support forum, thats why nearly everyone posting here has a problem.

Please make sure that you are really using version 1.09. You see it in the title of the Holdemmanager window.
If this is the case the only reason for import errors can be non english handhistories from the Pokerstars client. Please crosscheck this again.

If you can't figure it out i suggest we schedule a teamviewer session. Please mail support@holdemmanager.net to arrange it.