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Ridiculouz
11-06-2009, 11:52 AM
HUD not workin on vista. followed the UAC, and configured it for tourneys for sngs, still not working.

Ridiculouz
11-06-2009, 12:01 PM
Upgraded to beta 42. Turned off UAC. Still not working. Sorry about double posting, didnt see it earlier.

fozzy71
11-06-2009, 12:19 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmUpdate.exe
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Sam
11-08-2009, 11:52 AM
I bought new laptop and installed HEM. I have the latest beta. I run HEM, Hud and db control panel as admin. When I start autoimporting tablemanager pops up and shows the tables but any of the hands are not imported and hud doesn´t show any stats. I can however import hands from the handhistory folder.

I tried to rename the config file (.corrupt) but Hem didn't start anymore so I rerenaimed it back how it was. What should I do next?

I also tried to copy my postgres database as advised but I didn't succeed. Hem/postgress couldn't read it. But I managed to import and export my hands what was most important thing. I hope that I can import and export all my player notes somehow?

Sam
11-08-2009, 12:06 PM
I made also new database but still not working..

fozzy71
11-08-2009, 12:35 PM
Yes you can export/import your notes. When renaming the file to .corrupt could you already see extensions?

Try the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Sam
11-09-2009, 01:01 PM
1) What version of Holdem Manager are you using?
Latest Beta
If you don't have the latest version, go to the releases forum and download the newest version and relaunch the HUD to see if the problem still exists
2) a. What poker site are you playing on and does the problem occur on more than one site?
Goalwin/ongame
b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
NLHE cash
c. Have you clicked on the Start Auto Import button?
Yes
3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.
4) Check to see if the hand histories are showing up in the correct folder. YES
In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.
While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.
C:\Users\XXX\AppData\Local\P5\Goalwin

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. YES
Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?
No they do not

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
I have tried this already
6) Have you tried the Table Finder and did it work?
Yes I have. HEM finds the tables without Table Finder.
7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.
In English
8) Make sure UAC is disabled and unselect it and restart if it is.
It is disabled and I run HEM, HUD and Database control as admin
9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.
If your extensions are off you'll just see a file called holdemmanager. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.
attached

fozzy71
11-09-2009, 02:13 PM
......
6) Have you tried the Table Finder and did it work?
Yes I have. HEM finds the tables without Table Finder. .......

Just because the Table Manager finds the table and says 0/6 doesnt mean the Table Finder wont help. If you havent tried it, please do - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54


Change Subfolders option to no in the auto-import settings for your skin.

Delete/move the handhistory files, and try again.


If that doesnt help I will take a look at it and try to get it working. Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.