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View Full Version : Hands not importing after poker room update [Prima]



Metoface
11-06-2009, 05:25 AM
Hi there,

My poker room recently did a small software upgrade (Prima network), and HEM has now stopped detecting new hands while I'm playing. I upgraded to the lastest version of HEM as posted in the sticky but unfortunately this didn't help and the problem is still persisting.

I'm guessing Prima has changed the format of the hand histories or something? When HEM tried to import it displays 1 Import Error everytime the importer "refreshes". I looked in my RVG software folder and found 1 log file called:

ImportTraceError.log

I've attached it to this post as the content are too long to include in my post. Could someone please tell me what you think the issue is? Does HEM need a patch to support the new Prima update?

Thanks for the help!!

TrickyKim
11-06-2009, 05:34 AM
I've got exactly the same problem! please help!
Pew :(

fozzy71
11-06-2009, 12:01 PM
Can you please send in some hands.

If all of the hands arent in the prima history folder:

1) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
2) The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.

Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net

Janne20
11-11-2009, 11:16 AM
Update?

I have the same problem...

fozzy71
11-11-2009, 11:39 AM
The hands won't import suddenly? What skin are you playing on?

Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate.exe

Change the Import From Subfolders option to NO, in the auto-import settings for your skin.

Delete/move the handhistory file, reboot your computer and try again.

mineriva
11-12-2009, 01:33 PM
updated to beta 43 still not working in fact i now getting an error with startup

fozzy71
11-12-2009, 02:05 PM
If any of you are using Vista or w7:

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the compatibility tab. Windows 7 you MUST set all the executables to always run as admin.



I've got exactly the same problem! please help!
Pew :(


Update?

I have the same problem...

Can you please try to reinstall the prima client and see if it helps?


updated to beta 43 still not working in fact i now getting an error with startup

What error message? Does it go away with 1.09?

http://www.holdemmanager.com/downloads/HmUpdate1.09.00.exe

mineriva
11-13-2009, 01:02 AM
on my 1st pc i am running vista and HM (build 43) imports perfectly up to the update but no hands thereafter.

on my 2nd pc i am running W2K and HM worked perfectly but after updating to build 43 i get a exception error on startup if i say continue it goes to validating and stays there. I uninstalled, reinstalled checked the original version (working) and updated and got the same error.

netsrak
11-13-2009, 04:28 AM
B43 and newer versions do not support W2K. We are working on a special W2K version at the moment.

mineriva
11-14-2009, 03:45 AM
it was working 100% untill the last update :confused:

netsrak
11-14-2009, 08:02 AM
PC1? Please check the administrator settings after installing the update.

mineriva
11-14-2009, 03:49 PM
pc1 (vista) stoped working when i updated to build 43. It now works again after i uninstalled and reinstalled.:)

pc2 (W2K) works perfect (but does not suport new prima format) untill build 32. When i update to build 43 it stops working.

fozzy71
11-14-2009, 06:10 PM
pc1 (vista) stoped working when i updated to build 43. It now works again after i uninstalled and reinstalled.:)

pc2 (W2K) works perfect (but does not suport new prima format) untill build 32. When i update to build 43 it stops working.

Try updating to beta 38. Roy is supposed to be making a new build of the current version for win2k users this coming week.

Janne20
11-17-2009, 08:59 AM
In normal phrases. What shall us Prima players who use vista do now?

netsrak
11-17-2009, 11:25 AM
Use version 1.09.02 and everything should work
http://www.holdemmanager.com/downloads/HmUpdate.exe

If not:
*If you have Vista/Windows7, please verify that UAC is off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73.
Or make sure that holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

*If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

pharity
11-18-2009, 10:10 AM
FYP

The problem is not HEM. The thing is that observed hands are no longer written in the gamehistory.dat file, after the latest software update.

I have been in contact with the Unibet support and they couldn't tell if this is a permanent change by microgaming.

My guess is that observed hands will no longer be saved locally, like pokerstars.

pharity
11-20-2009, 01:06 PM
A VIP manager confirmed that observed hands logging was disabled after the latest update. Although he couldn't tell whether the change was permanent.