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View Full Version : I paid twice for an upgrade



Darkemi
11-05-2009, 01:24 PM
Hi

I am really angry since i paid twice for the omaha upgrade.

I already had HEM pro edition, i tried to upgrade to "omaha low stakes" and the payment page crashed.

I said to myself no big deal, i ll buy the "omaha pro upgrade", paid it.

And now i see on my bank account that i paid for both of them !!!

And i am angry cause there is no phone number or any way to contact a customer support directly.

I hope you will be able to help me with this issue kinda fast.

Everything i did is associated with the mail adress i use with this forum account.

Thx in advance.

fozzy71
11-05-2009, 03:20 PM
Please email your details to sales@holdemmanager.net.

HEM Customer Service
11-06-2009, 03:41 PM
Your refund has been processed and should be posted to your account in the next couple of days.