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BakaGaijin34
11-04-2009, 11:11 PM
When I try to start I just get a pop up w/ this error:


An Error occurred while loading the Prefs files: Root element is missing.

Was working an hour ago, haven't changed anything on my computer... any help would be great!

Thanks.

fozzy71
11-04-2009, 11:55 PM
Please update to the latest version - http://www.holdemmanager.com/downloads/HmUpdate.exe

If that doesnt help try this:

1) Close HM and the Table Manager.
2) Delete your existing HUD Prefs file, so HM will rebuild it to default.
3) Delete > \Holdem Manager\Config\prefs.xml
4) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If that doesnt work, try this:

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings


If that doesnt help, a revo reinstall would be the next best option.

http://www.holdemmanager.net/forum/showthread.php?t=20816

BakaGaijin34
11-05-2009, 12:19 AM
Looks like it is working now, (used step 1)

Thank you!